$9.95M Gen Digital Settlement Ends Class Action Lawsuit Over Alleged Prerecorded Marketing Messages

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Gen Digital has agreed to a $9,950,000 settlement to resolve a class action lawsuit alleging that the cybersecurity software company wrongfully placed prerecorded telephone calls regarding a LifeLock or Norton account to consumers who did not have an account with either company, or Gen Digital, in violation of the Telephone Consumer Protection Act.

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The Gen Digital class action settlement received preliminary approval from the court on January 28, 2026 and covers all individuals in the United States to whom Gen Digital placed, or caused to be placed, a call using an artificial or prerecorded voice regarding a LifeLock or Norton account when they did not have an account with LifeLock, Norton or Gen Digital between February 19, 2021 and October 30, 2025, in violation of the Telephone Consumer Protection Act (TCPA).

The court-approved website for the Gen Digital TCPA settlement can be found at JacksonIVRSettlement.com.

According to the website, Gen Digital settlement class members who file a valid, timely claim form are eligible to receive a one-time, pro-rated cash payment from the settlement. The agreement outlines that the final amount of this payment will depend on the total number of valid claims filed and the amount remaining in the net settlement fund after the payment of attorneys’ fees, litigation expenses, lead plaintiff service awards, and administration costs.

The agreement states that class members will receive settlement payments by check, and all checks must be cashed within 120 days of issuance before they expire.  

To file a Gen Digital claim form online, class members can head to this page and enter the class member ID found on their received copy of the settlement notice to log in. Additionally, the settlement site reports that class members may also file a claim using the copy provided with the settlement notice to fill out and return by mail to the settlement administrator.

All Gen Digital settlement claim forms must be submitted online or by mail by April 13, 2026.

The court will determine whether to grant final approval to the Gen Digital TCPA settlement following a hearing on July 14, 2026. Compensation will begin to be distributed to class members only after final approval has been granted and any appeals have been resolved.

The Gen Digital class action lawsuit claimed that the company, which owns the identity theft protection software Lifelock and Norton, violated the federal Telephone Consumer Protection Act after sending artificial or prerecorded calls to the telephone numbers of consumers who did not have an account with any of the companies associated with the messages.

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