DoorDash, Apple Pay Facing Class Action Lawsuit Over Allegedly Unauthorized DashPass Subscription Charges

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A Caviar accountholder has filed a proposed class action lawsuit in which she claims to have been charged by DoorDash without her knowledge or authorization for a monthly DashPass subscription with a deliberately complicated cancellation process.

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The 15-page lawsuit alleges that DoorDash, which owns and operates food delivery service Caviar, has misled the plaintiff and other consumers into believing the DashPass subscription service advertised on the Caviar app could be easily “cancel[led] anytime.”

The suit also contends that defendant Apple Payments Services has allowed the credit cards of Apple Pay users to be charged without Face ID verification or any other form of authentication, despite advertising that the mobile wallet service requires such verification to authorize a payment.

The plaintiff, a New York resident, says that in May of this year, her credit card account showed a $9.99 charge for a DashPass subscription from DoorDash. According to the case, the consumer does not have a DoorDash account and has never subscribed to the DashPass service offered by Caviar. In addition, the plaintiff’s Caviar account did not indicate an active DashPass subscription, the complaint states.

What’s more, the filing asserts that the consumer never entered her credit card information into the Caviar app, opting instead to use Apple Pay because of its ostensible Face ID verification requirements.

The plaintiff claims that at no point did she use Face ID verification to authorize an Apple Pay payment for a DashPass subscription.

Per the suit, a call to DoorDash customer support confirmed that the company had no record of the consumer ever having purchased a DashPass subscription. The plaintiff says that when she requested the charge be reversed, she was informed that DoorDash “had no way of doing so” and that the “only way to resolve the issue was to cancel her credit card.”

The DashPass subscription lawsuit alleges that DoorDash has intentionally designed the cancellation process to be “immensely difficult.”

“In fact, based on the reports of other users who were charged for DashPass without their consent, if [the plaintiff] were to cancel her credit card, the only way to stop DoorDash from charging the new card would be to call the credit card company and block any and all charges from DoorDash or Caviar indefinitely,” the case relays.

The lawsuit looks to represent all consumers who received unauthorized charges for a DashPass subscription via Apple Pay during the applicable statute of limitations period.

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