AbleTo TCPA Settlement Resolves Class Action Lawsuit Over Allegedly Prerecorded Voice Messages

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AbleTo, Inc. has agreed to settle a class action lawsuit that alleged the virtual mental health services provider unlawfully sent prerecorded voicemail messages to the cell phones of Aetna policyholders in violation of the Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitation Act (FTSA).

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The AbleTo class action settlement received preliminary approval from the court on February 3, 2026 and covers all current or former Aetna members in the United States who received a prerecorded voicemail from AbleTo on their cell phone at any point between September 29, 2019 and February 3, 2026.

The court-approved website for the AbleTo TCPA settlement can be found at AbleToTCPASettlement.com.

According to the website, AbleTo settlement class members who file a valid, timely claim form are eligible to receive a one-time $23 cash payment from the deal. The settlement agreement notes that only one claim form per class member will be honored, regardless of the number of calls or voicemails that they received.  

Class members may receive their payout via check or electronic payment, the agreement adds, and all checks must be cashed within 180 days of issuance before expiration.

To file an AbleTo settlement claim form online, class members can head to this page and log in either by entering the notice ID found on their received copy of the settlement notice or the phone number that received the calls/ voicemails and their last name.

Class members who prefer an alternative to filing a claim form online may contact the settlement administrator to request a physical copy to be completed and submitted by mail.

All AbleTo TCPA settlement claim forms must be submitted online or by mail by June 3, 2026.

Should a class member need to update their mailing address before receiving payment, they may do so on this page, also using the notice ID found on the settlement notice.

The court will determine whether to grant final approval to the AbleTo settlement following a final approval hearing on July 28, 2026. Compensation will begin to be distributed to class members only after final approval has been granted and any appeals have been resolved.

The AbleTo class action lawsuit alleged that the virtual mental health service, in partnership with Aetna, sent prerecorded calls and voicemail messages to the cell phones of consumers with Aetna memberships who did not give prior consent in violation of the Telephone Consumer Protection Act and the Florida Telephone Solicitation Act.

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