$413K+ Film Forum Settlement Ends Class Action Lawsuit Over Theater’s Alleged Failure to Disclose Ticket Handling Fee

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Film Forum has agreed to pay a $413,233.50 settlement to resolve a class action lawsuit over the alleged failure of the New York City theater to inform consumers of a $1.50 “handling fee” when purchasing movie tickets online.

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The Film Forum class action settlement received preliminary approval from the court on July 30, 2025 and covers any individual in the United States who purchased an electronic ticket from Film Forum’s website between August 29, 2022, and March 6, 2025, and paid a “handling fee” during the checkout process.

The court-approved website for the Film Forum class action settlement can be found at https://FilmForumTicketFeeSettlement.com/.

Film Forum settlement class members who submit a valid, timely claim form can receive a one-time cash payment of $4.16 in the form of a check or electronic payment, the settlement website states.

To submit a Film Forum settlement claim form online, class members can head to this page and enter the class member ID found in their copy of the settlement notice. Consumers who believe they may be a class member but did not receive a class action settlement notice should contact the settlement administrator to confirm their identity and receive their login ID.

Film Forum claim forms must be submitted online by December 10, 2025.

Film Forum, as part of the class action settlement, has also agreed to modify the purchase flow for tickets on its website to clearly and conspicuously display the handling fee at issue in the class action lawsuit, court documents state.

The court will determine whether to grant final approval to the Film Forum settlement at a hearing on December 16, 2025. Compensation will begin to be distributed to class members only after final approval is granted and any appeals are resolved.

The Film Forum class action lawsuit claimed that the movie theater did not timely disclose the handling fee during the online ticket checkout process, which is illegal under the New York Arts and Cultural Affairs Law.

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