$14M Copa América Final Settlement Ends Litigation Over Ticketholders Locked Out of Stadium

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A $14,000,000 Copa América Final settlement is set to end a class action lawsuit over allegations that ticketholders to the July 14, 2024 soccer match between Argentina and Colombia were wrongfully denied access to and the full enjoyment of their seats at Miami’s Hard Rock Stadium.

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The Copa América class action settlement received preliminary court approval on November 25, 2025 and covers all valid ticketholders to the Copa América Final match who were either denied entry to Hard Rock Stadium or admitted to the stadium but denied full access to and enjoyment of stadium facilities or specific seats purchased.  

The court-approved website for the Hard Rock Stadium class action settlement can be found at FinalMatchSettlement.com.

According to court documents, all class members, regardless of which particular settlement benefits they seek, must submit a timely, valid claim form accompanied by the names of each person for whom they purchased tickets to the 2024 Copa América final and valid proof of purchase. Proof of purchase must show that the class member did not sell the tickets for which they are submitting a claim, court documents stress.

Settlement class members who were denied entry to Hard Rock Stadium for the final are eligible to receive up to $2,000 in reimbursement per ticket for out-of-pocket ticket costs, including up to $300 in travel cost reimbursement, the settlement website says.

Total cash payouts per ticket will not exceed $2,000 for class members denied entry to the stadium, the settlement site specifies.

Each class member who was denied access to the stadium must submit a form of government-issued photo ID (such as a driver’s license or passport) that includes the class member’s unredacted name and picture. Alternatively, class members can submit with their claim form a date- and time-stamped photo or video taken outside the stadium that shows their full face, the settlement site says.

Importantly, court documents disclose that IDs, photos, or videos shared for the purpose of confirming a class member’s identity may potentially be submitted to a third-party vendor, which will utilize facial recognition technology to compare the submitted documents to videos or photographs taken during the final match. Per the settlement site, facial recognition technology will be used solely to confirm identities and authenticate claims.

Class members who were allowed to enter the venue but were denied full access and enjoyment of Hard Rock Stadium are eligible to receive a one-time cash payment of $100 per ticket, the settlement site says.

Should the number of valid claim forms exhaust the class action settlement fund, claims submitted by class members who were denied access to the stadium will be paid out first, and claims made by class members denied full access to stadium facilities will be prorated based on the remaining settlement funds, unless the amount will leave less than $50 available for each prorated payment, court documents explain.

If less than $50 is available to each class member who was denied full access to stadium facilities, denied full-access payments will be increased to $50, and the cash awards to class members denied access to the stadium would instead be prorated.  

To submit a Hard Rock Stadium-Copa América Final claim form online, class members can head to this page and enter the notice ID and PIN found in their received copy of the settlement notice. Alternatively, class members can download a PDF claim form to print, complete and return by mail to the settlement administrator listed at the top of the document.

The agreement adds that claimants may submit only one settlement claim form per household. If two or more class members live together, they must each provide the required information and documentation, with one claim form signed by each class member.

All Copa América Final settlement claim forms must be submitted online or postmarked no later than August 11, 2026.

The court will determine whether to grant final approval of the Copa América Final settlement at a hearing on May 13, 2026. Compensation will begin to be distributed to class members only after final approval has been granted and any appeals have been resolved.

The Hard Rock Stadium class action lawsuit centered on alleged negligence on the part of Hard Rock Stadium, the continental soccer confederations CONAMEBOL and CONCACAF, and security service BEST Crowd Management, claiming the entities failed to implement necessary crowd-control measures at the Copa América final match.

The case claimed that, as a result, there was “chaos” at the gates and general pandemonium, with a swarm of unticketed fans entering the stadium when the doors were opened to prevent a crush. Per the filing, the unticketed fans took the spots of valid ticket holders who were there to enjoy the game, denying them access to the stadium and the full enjoyment of the facilities and specific seats.

Did you know that some class action settlements require no proof to submit a claim? Check out the latest class action settlements.