Anyone who purchased Apple’s AirPods Max and had condensation or water collect inside their headphone’s ear cups.
What’s Going On?
Attorneys working with ClassAction.org are investigating whether a defect is causing the condensation issue and, if so, whether a class action lawsuit can be filed.
How a Lawsuit Could Help
A lawsuit could help consumers get some money back for their purchase and force Apple to find a fix for the issue.
What You Can Do
If you experienced a condensation issue with your AirPods Max, fill out the form on this page and share your story. Attorneys need to hear from as many people as possible as part of their investigation.
Attorneys working with ClassAction.org want to speak to people who own Apple’s AirPods Max headphones and experienced issues with condensation and water buildup.
Reports have surfaced that condensation can develop inside the headphone’s ear cups after only a few hours of use and now attorneys are looking to determine whether a defect is to blame. If so, they may be able to file a class action lawsuit on behalf of consumers who purchased the headphones.
If you own Apple’s AirPods Max and experienced this condensation issue, attorneys working with ClassAction.org want to hear from you as part of their investigation. Before they can even consider filing a lawsuit, they need to speak to people who own these headphones to learn more about the problem. Fill out the form on this page today and share your story. Any information you provide could help get a class action lawsuit started.
What’s Causing the Condensation Problem?
It has been reported that the condensation problem may stem from Apple’s decision to use aluminum, rather than plastic, in the construction of the AirPods Max ear cups. According to Forbes, aluminum is a “poor insulator” that is likely to create condensation from the heat that builds up as the user wears the headphones over time, an issue that could potentially impact the lifespan of the product.
Consumers have complained that water can collect even when they are not working out and are in non-humid conditions.
Consumer Complaints Over Water Buildup in AirPods Max
A number of consumers have posted complaints online about condensation buildup in their AirPods Max headphones, noting that water can also get into the drivers. A sample of their complaints can be found below [sic throughout]:
Had exactly the same issue, with a light walk (40mn) and then again while watching a movie (1h30). Decided to return them after seeing that the water was also getting inside the driver and that the ring was getting red... too worrisome for me.” — Calvin, Twitter.com
Maybe someone can invent a product that can dry out the condensation that keeps forming inside my AirPods Max after a few hours of use. I'm having to towel them out several times a day, which cannot be good long-term.” — cjboffoli97, MacRumors.com
I’ve now realized that anytime I listen to these for an hour or more there is a build up of condensation on the drivers and within the enclosure. Must be something to do with the cold aluminum casing and the warmth created by the seal. As these are not water resistant I don’t feel like this is something I should have to worry about. So while they sound AMAZING, I’m returning them. I’ll wait for them to release a model with water resistance. I’m sure many other people are going to come out with the same problem.” — PozziFit, Reddit.com
So, uhh... my AirPods Max form condensation after extended use. They’ve never been used in any humid environment. The water gets inside the drivers and has caused ear detection problems. I’ve been wearing them inside sitting at a desk mainly, nothing crazy. Super concerning issue” — Donald F. Twitter.com
I actually noticed this after the 2 hour mark, but it was only in the right ear cup (left was completely fine). I want to assume its condensation, but it was quite a bit of liquid for it to be from condensation alone. I used an air squirter thingy I use on my camera to try to dry it off, but ultimately it took about 45 minutes for it to completely dry out. Some of the liquid actually got through the fine mesh and landed on the driver.” — tinyman392, Reddit.com
According to the Forbes article, which states that the condensation problem could stem from “an unfixable design flaw,” Apple’s tech support suggested a $29 repair and $59 purchase of AppleCare to one customer in response to his complaint of water buildup.
How Could a Class Action Help?
A class action lawsuit, if filed and successful, could help consumers get back some of the money they spent on $550 headphones, recover any money spent on repairs and/or force Apple to find a permanent fix for the issue.
Did you experience condensation buildup with your headphones? If so, fill out the form on this page and tell us about it. After you get in touch, one of the attorneys handling this investigation may reach out to you directly.