Showtime Networks, Inc., along with William Morris Endeavor Entertainment, LLC (WME-IMG) and Zuffa, LLC, which does business as Ultimate Fighting Championship (UFC), is facing more legal action stemming from alleged problems consumers experienced when attempting to stream last month’s Pay-Per-View (PPV) Floyd Mayweather-Conor McGregor fight. The lawsuit, filed in California, alleges the live stream of the match, available for a premium cost through the Showtime and UFC Fight Pass apps, was “defective” and failed to live up to what was promised by the defendants.
The complaint describes the plaintiff’s alleged experience when he attempted to stream the August 26 event:
“[The plaintiff] quickly learned that [the defendants’] live stream was defective and unable to stream the PPV fight as promised. About 15 minutes before the 6:00pm PST start time, [the plaintiff] attempted to access the PPV fight via the live stream, but due to [the defendants’ defective system], [the plaintiff] was not able to access the PPV fight. [The plaintiff] attempted to contact UFC’s customer support via its online ‘live help’ chat, which was where he was directed for technical issues during live events, but the chat link did not (and still does not work.)”
From here, the lawsuit goes on to claim the plaintiff’s live stream froze entirely, only to pick back up again during the main event, which was itself delayed due to widespread technical issues.