Lenovo Smart Clock Class Action Claims LED Screen Burns Out Prematurely

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A proposed class action alleges Lenovo’s smart clock is defective in that the LED lights of its “big & bold display” consistently burn out prematurely and fail to adjust to changes in ambient light. 

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The 11-page complaint says that the WiFi-connected product, whose four-inch LED display Lenovo describes as “big & bold … [so] you can check out the time from across the room,” is plagued by issues “likely attributable to manufacturing defects and quality-control failures.” As a result of the Lenovo display-dimming problems, consumers are unable to check the time and weather reliably and in the manner advertised, the case relays. 

Per the suit, many consumers have reported that the apparent defect causes the screen to dim “when the amount of ambient light decreases.” This means that the Lenovo smart clock is not “a great night-time companion” as advertised given that consumers cannot check what time it is with lower ambient light levels, the filing contends. 

The case claims some users have attempted various fixes on their own, including rebooting and resetting the device, applying light pressure to the edges and face of the display and controlling/disabling the auto-dim function, but have been unsuccessful. According to the complaint, the Lenovo smart clock problems are most likely caused by a defect.

“The circuits in LED displays contain numerous emitters, capacitors, and/or semiconductors, and where one of these components is faulty or where quality control is lacking, the result will be a display failure for the user because of overheating, among other things.

Additionally, the use of incompatible and defective LED drivers causes improper power distribution, making it more likely for the screen to suffer from display failures.” 

Many have reported that their Lenovo smart clock’s display began to fade after the product had been used for less than a year, “point[ing] to a combination of the above factors as the cause,” the lawsuit suggests. Per the case, Lenovo’s use of low-quality materials makes it “more likely and even probable” that the clock’s display will fail within a short time after purchase. 

Lastly, the suit says Lenovo has consistently denied consumers’ warranty claims to repair their smart clocks, even during the period in which it purports to cover repairs. The company, in denying warranty coverage, blames the display failure on “consumer misuse,” the case relays. 

Per the suit, the Lenovo smart clock is worth “materially less” than its value as represented by the company, and consumers would not have bought the device, or would have paid less for it, had they known its LED display would fade. 

The lawsuit looks to cover consumers in Illinois, Mississippi, Utah, Wyoming, Idaho, West Virginia, Louisiana and Kansas who bought a Lenovo smart clock during the applicable statute of limitations period. 

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