$3.8M+ NexGen Settlement Ends Class Action Lawsuit Over Alleged Marketing Voice Messages

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NexGen Air Conditioning and Heating LLC has agreed to pay over $3.8 million to resolve a class action lawsuit over unsolicited, prerecorded messages allegedly sent by the company to consumers over a four-year period.

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The $3,803,835 NexGen class action settlement received preliminary approval from the court on October 2, 2025 and covers approximately 181,135 United States residents who, within the four years prior to the filing of the suit, received a call, using a prerecorded or artificially generated voice, through the “Drop Cowboy” messaging platform that encouraged them to purchase, rent or invest in NexGen’s properties and/or services.

The court-approved website for the NexGen Air Conditioning and Heating class action settlement can be found at https://TCPASettlementNG.com/.

Per the settlement website, NexGen settlement class members who submit a valid, timely claim form are eligible to receive a one-time, pro-rated cash payment of approximately $21. The final amount of each eligible class member’s cash payout will depend on the total number of valid claims that are filed and what remains in the settlement fund after the payment of settlement administration expenses, attorney costs and fees, and any service awards from the fund.

According to court documents, eligible class members will receive their payout via check, which must be cashed within 60 days after the date of issuance before it expires.

To submit a NexGen settlement claim form online, class members can head to this page and enter the class member ID listed on their copy of the settlement notice. Consumers who believe they may be a settlement class member but did not receive a notice can contact the settlement administrator to confirm their identity and receive their login ID.

Alternatively, class members can download a PDF of the claim form to print, fill out, and return by mail to the address listed near the top of the form.

NexGen settlement claim forms must be submitted online or by mail by February 10, 2026.

The court will determine whether to grant final approval to the NexGen settlement at a hearing on January 26, 2026. Compensation will begin to be distributed to class members only after final approval is granted and any appeals are resolved.

The class action lawsuit alleged that NexGen Air Conditioning and Heating LLC used an automatic voicemail service called Drop Cowboy to receive and respond to business correspondence, and allegedly sent excessive, unsolicited AI promotional messages to consumers, in violation of the Telephone Consumer Protection Act and the Florida Telephone Solicitation Act.

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