Zillow Hit with ADA Class Action Over Alleged Inaccessibility of Website to Blind Users

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Zillow Group is the defendant in a proposed class action filed over allegations that the online real estate listing service systematically denies, withholds or otherwise limits access to properties for those who are blind or visually impaired.

Filed in New York Supreme Court on June 18 and removed to federal court on July 26, the lawsuit was brought by a visually impaired individual who alleges Zillow’s website contains “numerous access barriers” that deny proposed class members full and equal access to the company’s real estate listings. The plaintiff argues that though Zillow claims to be “dedicated to empowering consumers,” the company falls short when it comes to individuals with disabilities.

Zillow’s website fails to comply with standard accessibility practices, the lawsuit claims, such as compatibility with screen-reading software and text-equivalent elements for every non-text item on a web page.

“Due to the inaccessibility of the Defendant’s website, blind and visually impaired customers such as Plaintiff, who need screen-readers, cannot fully and equally use or enjoy the facilities, goods, and services that Defendant offers to the sighted public on its website,” the suit reads.