T-Mobile Fails to Issue $200 Promotional Gift Cards as Promised, Class Action Lawsuit Claims

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A proposed class action lawsuit alleges that T-Mobile has failed to honor its promises to issue $200 gift cards to consumers who purchase new phone lines or devices as part of a promotional offer.

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According to the 10-page false advertising lawsuit, the plaintiff, a California resident, purchased multiple new phone lines based on a T-Mobile promotion that offered a $200 gift card for each line of service opened. The suit claims that even though the consumer met the offer’s requirements, the company did not provide him with the promised gift cards and denied the existence of the promotion.

The plaintiff says that when he purchased two new phone lines at a T-Mobile store in June 2024, a representative confirmed that he would receive a total of $400 in gift cards in approximately 10 weeks.

The case explains that on September 10 of that year, the plaintiff received a call from a T-Mobile supervisor who told him that “no such promotion existed” and no gift cards would be issued.

Related Reading: T-Mobile Class Action Lawsuit Filed Over May 2024 Price Hikes for Legacy Phone Plans

According to the suit, the consumer would not have purchased new phone lines but for the company’s representations about the offer, including statements made in-store by T-Mobile employees.

The plaintiff states that through his own online research, he discovered similar consumer complaints describing T-Mobile’s alleged failure to honor promotional offers. The plaintiff claims that the company’s misrepresentations are part of a “broader, uniform policy” of advertising gift card promotions to increase sales while “systematically” failing to deliver on these promises.

“[T-Mobile] created the false impression—through its employees and marketing practices—that such promotions were active, valid, and would be honored upon purchase, despite having no intention or ability to fulfill them,” the case reads.

The T-Mobile class action lawsuit looks to cover all California residents who purchased one or more new phone lines or devices from the company during the applicable statute of limitations period based on a promotional offer promising a gift card or other financial incentive that they did not receive.

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