Suit Against 1-800-Flowers Alleges Call Center Employees Underpaid

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1-800-Flowers Team Services, Inc.; 1-800-Flowers Service Support Center, Inc.; and 1-800-Flowers.com, Inc. are facing a proposed collective action filed by a former customer service representative who claims she was not paid proper wages. The case argues that the defendants’ timekeeping system “[did] not capture” all the hours employees worked, many of which were overtime hours, causing workers to be underpaid. The plaintiff alleges she and other call center employees were required to spend time working before and after their scheduled shifts and during meal breaks – time for which they supposedly received no wages.

Moreover, the suit claims the defendants failed to include commissions, bonuses, and other additional forms of payment in employees’ overtime rate calculations, further robbing them of the full value of their work as defined by the Fair Labor Standards Act.