Spectrum Customers Unfairly Charged for Full Month After Canceling Internet Services, Class Action Says

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A proposed class action lawsuit claims internet provider Charter Communications, Inc. has misled consumers by concealing that the company still charges for a full month of internet services even after customers have canceled.

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The 17-page amended complaint, filed on March 10, accuses Charter of falsely advertising its monthly “Spectrum Internet Total” service given that the company stops providing internet service the day a consumer cancels but still charges them for the full month.

For example, if a consumer requests to cancel their internet service on June 4, Charter will immediately end the service but will still charge the customer for the whole month of June, despite providing no internet to the individual between June 4 and June 30, the lawsuit explains.

Consumers are “tricked into paying” for services they do not receive, as the company “purposely hides its illegitimate cancellation policy” from customers, the suit charges.

The case argues that, as the defendant can cancel the service instantly, there is no reason for Charter to continue to charge consumers for the rest of the month.

The plaintiff, a California resident, paid around $74.99 per month for Charter’s Spectrum-brand internet service for numerous years before canceling in early June 2022, the complaint says. The defendant purportedly still required the woman to pay for the entire month of June, despite stopping its internet service to the plaintiff’s home, the filing relays.

What’s more, to guarantee the plaintiff made her full payment, Charter allegedly threatened to send the woman to collections if the fee went unpaid, the suit shares.

In this way, the company “essentially extorts consumers,” charges them “unlawful termination fees,” and “knowingly ruins [their] credit ratings for services that were not even used,” the case contends.

The lawsuit looks to represent anyone residing in California who bought Charter’s “Spectrum Internet Total” service for personal use since June 21, 2018.

The complaint embedded below is an amended version of a case initially filed on January 3, 2023 in California’s Superior Court for Los Angeles County.

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