Meazure Learning Facing Class Action Lawsuit Over ProctorU Tech Issues that Plagued 2025 California Bar Exam

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A proposed class action lawsuit alleges Meazure Learning failed to adequately prepare its computer servers to administer the February 2025 California Bar exam, significantly hampering the ability of thousands of test-takers to complete the crucial two-day legal exam.

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According to the 19-page lawsuit, Meazure Learning, in October 2024, participated in negotiations with the State Bar of California to develop the platform and administration of the state’s 2025 bar exams. In these negotiations, the complaint says, Meazure claimed to have “the capacity to deliver all of the examinations via [their] remote online platform,” ProctorU, to approximately 4,100 test-takers in February of this year.

Furthermore, the company claimed it would “provide skilled information technology (IT) technicians” capable of handling any unexpected technical issues that might adversely affect the administration of each bar exam, the suit says.

The lawsuit alleges that despite Meazure Learning’s promises, the company failed to dedicate enough server capacity to handle the administration of the February 2025 California bar exam, as all examinees, both in-person and remote, encountered significant technical issues that “diverted focus away from the actual substance of this difficult exam.”

Per the case, the tech issues included, but were not limited to:

• The inability to access and respond to certain portions of the exam;
• Excessive lagging;
• Delayed exam start times; and
• Issues with the copy/paste and highlighting functions.

For example, Meazure’s failure to have adequate server capacity resulted in test-takers encountering complete stops in the middle of their exam, such as a page displaying the message, “This website is under heavy load (queue full). We’re sorry, too many people are accessing this website at the time. We’re working on this problem. Please try again later.”

Finally, the class action lawsuit claims that contrary to Meazure Learning’s promise of having sufficient tech support, test proctors were unable to address the technical issues that arose during the exam, resulting in examinees wasting precious exam time on troubleshooting.

The complaint stresses that the bar exam in any state is notoriously difficult to take, expensive to prepare for, and takes months to grade, meaning that should an examinee not pass, they may be unable to retake the exam for several months. Additionally, the preparation for this examination is not only time-intensive but can cost thousands of dollars in study materials, the suit adds.

The plaintiff contends that Meazure Learning’s alleged tech shortcomings and inability to repair tech issues that arose during the February 2025 California bar exam cost test-takers precious time and adversely affected their scores for “the most important exam they will ever take.”

The class action lawsuit against Meazure Learning seeks to represent all individuals in the United States who attempted to take the February 2025 California Bar Exam and paid the laptop fee for the exam.

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