Labcorp.com Users’ Private Data Is Secretly Shared with Google, Class Action Claims

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A proposed class action alleges Laboratory Corporation of America Holdings (Labcorp) has unlawfully shared Labcorp.com visitors’ private data with Google without consent.

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The 61-page lawsuit claims the North Carolina-based healthcare company, which operates a nationwide network of clinical laboratories, has embedded into its website tracking technology that intercepts and discloses users’ personal information and online communications to Google for commercial and advertising purposes.

Contrary to Labcorp’s privacy policy, the company utilizes web-tracking tools—including Google Analytics, Google Ads and Google Display Ads—to capture and transmit back to the tech giant a visitor’s every interaction with Labcorp.com in real time, the suit contends. By doing so, Labcorp has violated state and federal laws and breached consumers’ protected privacy rights, the case charges.

Per the complaint, an individual can use the Labcorp website to find a lab, research tests, schedule appointments, view test results, make payments and more. However, the filing alleges that Labcorp, unbeknownst to the user, shares with Google sensitive information such as their appointment and test location details, search inquiries, any data entered into text boxes or online forms, pages visited, and other information that uniquely identifies the visitor.

As the suit tells it, Labcorp does not disclose its use of the tracking technology to website visitors, nor does it obtain the requisite consent from users to share their data with Google.

“Google is not any patient’s intended recipient of individually-identifiable [sic] health information they communicate on Labcorp’s website, nor is it an active or disclosed participant in these communications,” the case asserts.

The lawsuit looks to represent anyone whose protected health information was disclosed to Google without consent through the Google tracking tools on Labcorp.com before March 8, 2023.

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