HealthPlanOne, LLC, a sales company that operates call centers, is the defendant in a proposed collective action filed over allegedly unpaid overtime wages. The plaintiff, a former employee, worked as a "telephone-dedicated sales agent" for the defendant, the case says. The woman claims that she performed regular, unpaid work before and after her shift for approximately 10 to 15 minutes per day.
"[Proposed collective members] at the Phoenix and Gilbert, Arizona call centers had to be ready to handle a call at the start of their scheduled shift times,” the complaint says. “In order to be ready to handle a call, [the plaintiff] and similarly situated agents had to first boot up their computers and open various software programs necessary for handling a call."
According to the lawsuit, the off-the-clock work performed by the plaintiff each day pushed her hours beyond 40 each week, for which she was reportedly not paid time-and-a-half overtime.
The lawsuit calls for the compensation of the plaintiff and all other current and former "telephone-dedicated sales agents" who were permitted or required to perform unpaid work at the defendant's call center up to three years before this action was filed.