Frontier Airlines Facing Class Action Over Allegedly ‘Worthless’ Refund Vouchers

New to ClassAction.org? Read our Newswire Disclaimer

Frontier Airlines faces a proposed class action filed by a consumer who claims the supposedly “budget friendly” airline issued him “worthless” refund vouchers.

Want to stay in the loop on class actions that matter to you? Sign up for ClassAction.org’s free weekly newsletter here.

The 23-page lawsuit says that despite the defendant’s representations that the vouchers function properly and provide reduced rates to travelers whose Frontier flights are canceled, undisclosed expiration dates may render the credits unusable before they can be redeemed, leaving consumers “stuck” with “inoperable, and nonrefundable” vouchers.

The plaintiff, an Indiana resident whose flight was canceled in November 2022, was given a credit voucher by Frontier rather than a cash refund, the suit relays. However, unbeknownst to the man, the voucher expired on an “unspecified, undisclosed” date before he could use it, the case alleges.

After numerous phone calls and a series of messages with customer service, the plaintiff learned that his credit would have been valid for up to a year as represented, but, as the Frontier representative explained, such vouchers are “required to be updated and extended every 90 days,” the complaint relays. The agent informed the man that his voucher had apparently expired on January 31, 2023—90 days after it had been issued, the filing shares.

Though the airline subsequently issued the plaintiff a $100 credit “as a courtesy” and separate refunds of $161 and $25.98, he claims that his “experience with Frontier has been horrible.” Had the man understood the “true inoperable and defective nature” of the voucher, he would not have accepted the “worthless” credit as a viable refund over a cash reimbursement, the case contends.

The lawsuit looks to represent anyone in the United States who received a voucher from Frontier Airlines at any time since 2020.

Get class action lawsuit news sent to your inbox – sign up for ClassAction.org’s free weekly newsletter here.