Class Action Suit Claims Florida DMV Customers Forced to ‘Camp Out Overnight’ Due to Appointment Shortages, Scalping

New to ClassAction.org? Read our Newswire Disclaimer

A proposed class action lawsuit claims that Florida citizens have been forced to wait in unreasonably long lines or even camp outside DMV offices overnight due to third-party appointment scalping and artificially created appointment scarcity.

Want to stay in the loop on class action lawsuits that matter to you? Sign up for ClassAction.org’s free weekly newsletter.

According to the six-page lawsuit, the Florida Department of Highway Safety and Motor Vehicles (DHSMV) has for months experienced an appointment shortage that the case claims is the result of mismanaged schedules, systemic staffing problems and appointment scalping.

The class action lawsuit emphasizes that the lack of DMV appointments has forced some residents, including minors, to “camp out overnight” without adequate lighting, security or facilities in order to obtain driver’s license services. Per the suit, the plaintiff, a 17-year-old Broward County resident who filed the suit through her mother, was directed by DHSMV staff around the night of January 9, 2025 into the early morning the next day to camp out at the Pompano Beach Citi Centre branch overnight.

“Plaintiff complied with these directions and was forced to remain outside the facility overnight, during which time she was subjected to harassment, assault, and severe emotional distress,” the case alleges.

The complaint states that investigative reports and public records have revealed and confirmed that third parties have used false accounts and automated software programs known as bots to exploit DHSMV systems and claim a large number of appointments, which are then sold back to Florida residents for anywhere between $25 and $250.

The lawsuit contends that the Florida DHSMV is aware of the conditions faced by some customers, including that “overnight stays were occurring regularly,” yet has failed to provide a safe and secure environment for public services.

The Florida DHSMV class action lawsuit seeks to represent all individuals who have been denied timely DMV services in Florida due to appointment scalping, scheduling mismanagement or forced overnight waiting at state-run DMV branches.

Want to learn how to start a class action lawsuit? We’ve got you covered.