The operating company of Hotel Elysee is facing a proposed class action over claims that the hotel’s website unlawfully fails to identify and describe accessibility features for prospective guests.
Filed by a Manhattan resident, the suit alleges the New York City hotel’s website “says nothing” about the accessibility of its common areas, amenities, and most of its guestrooms. Although one room was supposedly labeled in the hotel’s reservation system as “handicap accessible,” the suit argues that a one-line description indicating accessibility without providing additional information about the room was “useless” to the plaintiff since what is useable to one disabled person may not be to another.
The plaintiff claims that without more information on the room, he was left unable to assess its usability and effectively denied equal access to the hotel’s services in violation of the Americans with Disabilities Act (ADA) and New York human rights law.
“[I]ndividuals with disabilities should be able to reserve hotel rooms with the same efficiency, immediacy, and convenience as those who do not need accessible guestrooms,” the complaint states.