A proposed class action claims Citizens Financial Group, Inc. has placed robocalls to consumers’ cell phones without securing prior express consent to do so and even after they’ve requested that the calls stop.
The lawsuit, which alleges violations of the Telephone Consumer Protection Act (TCPA), says it is unlawful to place non-emergency calls using a prerecorded voice to an individual’s cell phone unless the recipient has provided prior express consent to be contacted in such a manner.
The plaintiff, a Pennsylvania resident, says he received several prerecorded voice calls from Citizens Financial Group between July and November 2020 in which the bank stated it was calling with an “important message” and asked that the man call back at 1-800-776-6471.
Per the case, the plaintiff never provided prior written consent to be contacted, and was ignored after requesting that the calls cease.
The lawsuit alleges the defendant likely caused prerecorded messages to be sent to many other consumers’ cell phones and has caused “actual harm,” including in the form of invasion of privacy, aggravation, annoyance, intrusion on seclusion, trespass and conversion.
“Plaintiff estimates that he wasted approximately 5-10 minutes listening to all of Defendant’s unwanted messages,” the suit says.
The case looks to cover the following proposed class:
“All persons within the United States who, within the four years prior to the filing of this Complaint, were sent a call using an artificial or prerecorded voice, from Defendant or anyone on Defendant’s behalf, to said person’s telephone number, without their consent and/or after having made a request to Defendant to not receive prerecorded voice calls.”
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