Citigroup Facing TCPA Suit After Allegedly Placing Robocalls to Wrong Person
by Nadia Abbas
Last Updated on August 17, 2018
Head v. Citigroup Incorporated
Filed: August 15, 2018 ◆§ 3:18cv8189
Citigroup, Inc. is facing a lawsuit claiming it violated the TCPA by placing unwanted calls to the plaintiff in an effort to reach a Citibank customer.
Citigroup Inc. – the parent company of Citibank – has been named in a proposed class action claiming it violated the Telephone Consumer Protection Act (TCPA) by placing unwanted automated calls to the plaintiff in an effort to reach a Citibank customer.
According to the case, the defendant placed calls to the plaintiff’s cell phone referencing a Home Depot-branded Citibank credit card account. The plaintiff, however, claims she has no such account, nor any relationship with Citigroup, and never provided her contact information to the defendant.
As the plaintiff tells it, her attempts at correcting the alleged situation with the Citigroup went nowhere. From the complaint:
“At one point, Plaintiff returned one of Defendant’s calls to inform Defendant that it was calling the wrong number.
“However, Plaintiff was placed on an extended hold and instructed to wait for the next available representative.
“Frustrated, and knowing that the Home Depot/Citibank account in question was not her account, Plaintiff hung up.”
The calls were apparently placed via an automatic telephone dialing system in an effort to reach another individual who opened a Citibank account using the plaintiff’s phone number on his application, the lawsuit says.
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