Audible Lawsuit Claims Consumers Are Enrolled in Monthly Subscriptions Without Consent

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A proposed class action lawsuit alleges Audible has enrolled consumers into monthly subscriptions without their knowledge or consent by using personal and payment information from their existing Amazon accounts.

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The 17-page case alleges that New Jersey-based Audible, a subsidiary of Amazon, has enrolled consumers who have had no intentional interaction with the audiobook platform into Audible subscriptions by way of the personal and payment information linked to their Amazon account, rather than through a deliberate sign-up for an Audible membership.

The complaint claims that the apparently non-consensual Audible subscriptions were “unknown, unwanted and unused” by impacted consumers. Per the suit, Audible, which has its own branded app and website separate from Amazon’s platforms, made the discovery and cancellation of these subscriptions “exceedingly difficult” and imposed limitations on refunds for the unwanted subscriptions once they were discovered.

Cited in the filing are several complaints across Amazon’s own forum, Reddit, Sitejabber and the Better Business Bureau from consumers who Audible allegedly enrolled in subscriptions without their knowledge or consent.

“Nonconsensual Enrollees did not know at the point of enrollment that they were being enrolled in an Audible membership,” the filing contends. “After the enrollment, Audible did not send Nonconsensual Enrollees clear and conspicuous communications about the Audible membership.”

The Audible lawsuit claims that the non-consensual enrollments have occurred since at least 2018. The suit asserts that Audible should have known about the unwanted enrollments and has done nothing to correct the issue because it would negatively impact the company’s revenue.

The class action lawsuit against Audible seeks to represent anyone in the U.S. who did not stream or download any content from Audible’s apps or website after the free trial subscription period but was still charged for an Audible subscription without their consent during the applicable statute of limitations.

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