AT&T Hit with Class Action in California Over Weeks-Long Service Outage

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A proposed class action accuses AT&T of misleading consumers into believing the company would provide reliable phone and internet coverage and would not bill customers for periods during which no service was furnished.

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The 14-page lawsuit was filed by a former customer in California who says that, in contrast to AT&T’s “boast[s]” about the service’s “superior coverage and speed,” the defendant failed to warn him and other consumers about a weeks-long phone service outage in August 2022.

During the outage, the plaintiff, who works from home and requires reliable coverage to perform his job, visited an AT&T location and was informed that every consumer in his geographic area was experiencing the issue, which was apparently caused by a tower being “upgraded,” the suit explains.

The case contends that, nevertheless, AT&T continued to bill him during the period he was without service.

After being told by a representative that he would be without mobile phone service for an “indefinite period of time,” the plaintiff felt “deceived” and canceled his AT&T coverage mid-month, the complaint relays. Despite switching to another provider, the man claims the defendant billed him for services for the remainder of the month and refused to refund him the amount he had allegedly overpaid.

“Had [the plaintiff] known that [AT&T] would not provide the promised service for such a long period of time, or that [the defendant] would bill [him] for periods of time in which no service was provided, [the plaintiff] would not have done business with [AT&T],” the filing contests.

The lawsuit looks to represent anyone who, within the applicable statute of limitations period, was billed for internet and/or phone services by AT&T during periods of time in which the defendant failed to provide such services and/or after the date on which the services were canceled.

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