$990K Bronx Zoo Settlement Resolves Class Action Lawsuit Over Ticket Fees

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A $990,000 settlement has been reached to resolve a proposed class action lawsuit that alleged the operator of the Bronx Zoo illegally waited until the very end of the online purchasing process to disclose to ticket buyers a $2 processing fee.

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The Bronx Zoo ticket deal looks to compensate all United States residents who purchased electronic tickets to the Bronx Zoo from BronxZoo.com between August 28, 2022 and January 16, 2024 and paid a processing fee in connection with the purchase.

The court-approved website for the class action settlement can be found at BronxZooTicketFeeSettlement.com.

Class members must file a valid Bronx Zoo claim form online or by mail by July 21, 2025 to receive their share of the $990,000 settlement fund. Individual cash payment amounts from the settlement will be pro-rated based on the total processing fees paid by each eligible class member.

Related Reading: Bronx Zoo Owner Facing Class Action Over Allegedly Unlawful Online Ticket Processing Fee

Click here to file a Bronx Zoo settlement claim form online. You will need the unique ID and PIN printed in the settlement notice you were emailed.

If you have not received or lost your notice, you can attempt to look up these credentials on this page. Class members who cannot locate their unique ID and PIN will need to download, print and mail a paper claim form.

The court preliminarily approved the Bronx Zoo ticket fee settlement on February 25, 2025. Next, it is up to the court to decide whether to grant final approval to the terms of the deal at a hearing on June 5, 2025.

According to the settlement website, eligible class members should receive their payment 60 days after the deal is granted final approval, unless there is an appeal.

In the initial class action lawsuit, Wildlife Conservation Society, the operator of the Bronx Zoo, was accused of violating New York’s Arts and Cultural Affairs Law, a state statute that requires places of entertainment to plainly disclose the total cost of a ticket, including any added charges, before the ticket is selected for purchase. In addition to monetary relief, the defendant also has agreed to revise the purchase flow for tickets on BronxZoo.com to comply with New York law.

Did you know that some class action settlements require no proof to submit a claim? Check out the latest class action settlements.