$1.8M Serviceaide Settlement Resolves Class Action Lawsuit Over 2024 Data Breach

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Serviceaide, Inc. has agreed to a $1,800,000 settlement to conclude a class action lawsuit that alleged the service management provider failed to safeguard sensitive information pertaining to current and former patients of Buffalo, New York-based Catholic Health, leading to a 2024 data breach.

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The $1.8 million Serviceaide class action settlement received preliminary approval from the court on May 21, 2026. The agreement covers all United States residents whose private information was impacted in the data breach, which took place between September 19, 2024 and November 5, 2024.

Court documents estimate that the settlement class includes 480,000 people.

The court-approved website for the Serviceaide class action settlement can be found at ServiceaideDataSettlement.com.

Serviceaide settlement class members who file a timely, valid claim form can receive up to $5,000 for documented ordinary losses related to identity theft or fraud arising from the data breach. This benefit covers fraudulent charges, as well as costs for bank fees, credit monitoring or identity theft protection purchased in response to the breach, credit freezes, professional fees, replacement IDs, long-distance phone charges, postage and more.

Class members must submit proof, such as receipts or bank statements, to receive a documented-loss payment.

In lieu of a documented-loss payment, class members can submit a claim form to receive an alternative cash payment of approximately $50, with no proof required.

The final amount of this cash payment may be increased or decreased depending on the number of valid claims filed, among other factors.  

To submit a Serviceaide settlement claim form online, class members can head to this page and enter the class member ID found on their copy of the settlement notice. Alternatively, class members can download a PDF claim form to print, complete and return by mail to the address listed on the form.

All Serviceaide claim forms must be submitted online or postmarked no later than September 1, 2026.

The court will determine whether to grant the Serviceaide settlement final approval following a hearing on September 16, 2026. Compensation will begin to be distributed to class members only after final approval has been granted and any appeals have been resolved.

The Serviceaide class action lawsuit alleged that the company, which provides service management solutions, failed to implement reasonable cybersecurity measures to protect the private information of current and former Catholic Health patients from a data breach between September 19, 2024 and November 5, 2024.

Per court documents, sensitive information that may have been compromised by the breach included names, Social Security numbers, dates of birth, medical record numbers, patient account numbers, medical and health insurance information, prescription and treatment information, clinical information, provider names, provider location, emails/usernames and passwords.

Did you know that some class action settlements require no proof to submit a claim? Check out the latest current class action settlements.