August 3, 2020 – Investigation Closed, Cases Continue
Thank you to everyone who helped contribute to this investigation! Attorneys working with ClassAction.org no longer need to speak to people who purchased the laptops at issue; however, at least two class action lawsuits are moving forward, so check back here for updates. You can also sign up for our newsletter for the latest information and check out our open list of lawsuits and investigations.
Keep in mind that it can sometimes take years for class action lawsuits to resolve and that you generally don’t have to do anything to join a case.
The information below was posted when this investigation began and remains for reference only.
At A Glance
This Alert Affects:
Anyone who bought a Lenovo Yoga 520 or 730 laptop and had problems with the screen.
What’s Going On?
A class action lawsuit is alleging that the cable connecting the screen to the rest of the computer can easily fray or break when the laptop is folded into tablet mode, causing the screen to flicker, freeze, black out, or stop working. Attorneys working with ClassAction.org have opened their own investigation to see if more lawsuits can be filed.
How Can a Lawsuit Help?
A class action lawsuit, if successful, could help Lenovo Yoga owners get back some of the money they spent on the laptops or the cost of repairs. It could also force the company to fix the problem.
A class action lawsuit is alleging Lenovo Yoga 520 and 730 laptops may have a defect that causes the touch screens to flicker, freeze, or turn black.
According to the case, when the laptops are folded all the way over into tablet mode, the cable connecting the screen to the rest of the computer becomes stressed and can fray or break, rendering the screen unusable.
Attorneys working with ClassAction.org have opened their own investigation into Lenovo Yoga laptops with the intent to file more lawsuits.
Class Action Claims Lenovo Yoga Laptops Are Defective
According to the lawsuit, Lenovo Yoga 520 (also known as Flex 5) and 730 laptops were advertised as “2-in-1” devices with touchscreens that could be folded against the back of the computer to function as a tablet.
The case claims, however, that folding the laptops in this way puts stress on the cable connecting the screen to the rest of the computer and can damage the connection over time. Customers have reported that the screens on their Lenovo Yoga devices have started to flicker, freeze, black out, or display other visual problems during ordinary use — sometimes only days or weeks after purchase.
The lawsuit alleges the laptops have an inherent defect that eventually renders the devices unusable, forcing consumers to buy a new laptop or pay for repairs.
Consumer Complaints Regarding Lenovo Yoga Laptops
Below is a sampling of online complaints from users who experienced flickering, freezing, blacking out, and other visual problems with their Lenovo Yoga screens [sic throughout]:
My ~2 week old Lenovo Flex 5’s screen started to flicker a few days ago and the issue has become progressively worse since then to a point where most of the screen is covered by black flickering at times. The computer starts fine, but when the computer is moved and especially when the screen is moved up or down the flickering appears…” — Battle4cry, forums.lenovo.com
I have the exact same problem. My issue occurs mostly when i just turn the laptop on but once i start using it its fine. It does flicker when i move the screen and overtime its gotten worse when i first pull open the laptop…” — iusamaymb, forums.lenovo.com
A couple months after purchasing this laptop, the same screen issues reported online by other people have started. The screen flickers and distorts almost like a bad signal when a cable comes loose. Horrible for a laptop that has seen very light use from my wife for less than 3 months.” — nanob0t, BestBuy.com
An otherwise great laptop. After 2 months of use the screen totally stopped working. Do a Google search and you’ll see all kinds of screen problems, and the response from Lenovo usually is to update your software, drivers, etc. Glad I got Geek Squad services up front, but we’ll be without a computer for 2 weeks. The whole reason I went with Lenovo, after using them at work for years, is to avoid all this. This product line seems to be a lemon.” — FamilyTechGuy, BestBuy.com
How Could a Class Action Help?
A class action lawsuit, if successful, could allow Lenovo Yoga customers to recover some of the money they spent on the laptops or repairs.