Good news, LG refrigerator owners: LG Electronics USA Inc. has agreed to settle a class action lawsuit that alleged certain model fridges suffered from a compressor defect that caused them to stop cooling.
More than 1.5 million consumers may be covered by the deal. Those who submit valid claims made be able to secure cash payments of up to $450—or potentially more with reasonable documentary proof—and extended warranty coverage, among other “enhanced customer care” measures promised by LG.
Here’s what we know, including where and how to file a claim, how much you might be able to get, LG fridge model numbers covered by the deal, and more.
Where do I go to file a claim?
To file a claim, follow the instructions and fill out the form on this page: https://www.lgfridgesettlement.com/submit-claim.php
The official, legit LG fridge settlement website is: http://www.lgfridgesettlement.com/
Claims can also be submitted via email here or by mail to:
LG Fridge Settlement c/o Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103
To download a physical claim form, click here.
Who can file a claim?
The settlement covers U.S. residents who bought certain LG refrigerators—those with the model numbers listed further down this page—manufactured between January 1, 2014 and December 31, 2017.
You may be eligible for a cash payment if your fridge stopped cooling and you experienced delayed or unsuccessful repairs; replaced your fridge; or lost food, beverages, medicine or other perishables as a result of the issue.
When do I have to file by?
The deadline to file a claim for cash payment is January 11, 2021.
It’s important to note that if you do nothing you will receiving no compensation from the settlement for your LG refrigerator.
What can I get through the settlement?
If you paid for parts or labor to have your LG fridge repaired, experienced unsuccessful or delayed repairs, suffered property loss or damage (including spoiled food), or had to replace your fridge after it stopped cooling, you may be able to receive up to $450 through the settlement.
Importantly, consumers who submit a claim with supporting documentation—receipts, invoices, photographs, payment card or inspection records, insurance documents—may be able to recover more than $450, up to several thousand dollars, in fact.
There is no cap on the total payments LG will make.
In addition to a potential cash payment, LG will extend all covered fridge owners’ warranty periods to five years from the date of purchase. The extended warranty will include all labor costs related to repairs conducted during that time period.
If your LG fridge stops cooling during that five-year warranty period, you may be entitled to additional benefits through the settlement, including reimbursement for repair costs and property loss or damage. If your LG fridge stops cooling after the date on which you receive notice of the settlement, meaning you haven’t had an issue yet, you may be still be able to claim benefits through the enhanced warranty, even if your original warranty has expired.
Click here for more information on the “Enhanced Customer Care” measures LG will provide through the settlement.
For a more thorough breakdown of what you might be able to get through the settlement, head to the FAQ page on the official settlement website.
Is my LG fridge covered?
Here’s the list of LG fridges covered by the settlement:
The serial numbers of affected LG fridges range from 401********* to 712*********. To identify the model number of your LG fridge, take a look at the label inside of the door or consult the owner’s manual, purchase receipt or delivery invoice.
When will I get paid?
Settlement payments will begin to be distributed after the settlement receives final approval from a judge. Payment updates will be posted on the official settlement website.
A hearing for final approval of the deal is tentatively scheduled for December 15, 2020 in New Jersey federal court.
What was this lawsuit about?
A proposed class action lawsuit filed in June 2019—Bentley et al. v. LG Electronics U.S.A., Inc.— alleged certain refrigerators manufactured by LG Electronics simply stopped cooling food and beverages due to a defective compressor part. The plaintiffs alleged LG knew about the defective compressor in affected models yet continued selling the fridges without disclosing the problem or providing adequate warranty or repair service.
LG denies the plaintiffs’ allegations and has agreed to settle the case after numerous rounds of mediation. The court has not decided in favor of the plaintiffs or LG.
The settlement received preliminary approval from U.S. District Judge Madeline Cox Arleo on August 19, 2020. The deal resolves both Bentley et al. v. LG Electronics U.S.A., Inc. and Sosenko, et al. v. LG Electronics U.S.A., Inc., in which a consumer made similar allegations.
I’m not sure if I’m included in the settlement. Where can I get more information?
If you’re unsure of whether you’re covered by the settlement, you can email the settlement administrator at Info@LGFridgeSettlement.com or call 855-918-4661.
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