August 3, 2020 – Investigation Closed, Case Continues
Thank you to everyone who helped contribute to this investigation! Attorneys working with ClassAction.org no longer need to speak to people who purchased the hot rollers; however, at least one class action lawsuit is moving forward and any significant updates will be posted to this page. Keep in mind that it can sometimes take years for class action lawsuits to resolve and that you generally don’t have to do anything to join a case. You can also sign up for our newsletter for the latest information or check out our open list of lawsuits and investigations.
The information below was posted when this investigation began and remains for reference only.
At A Glance
This Alert Affects:
Anyone who purchased the Remington ionic conditioning hair setter.
What’s Going On?
A class action lawsuit has been filed alleging these hot rollers can overheat and cause burns. Attorneys working with ClassAction.org have now launched their own investigation into the allegations to learn more about the problem and to potentially file additional lawsuits.
How Could a Class Action Help?
A successful class action lawsuit could help consumers get back the money they paid for a potentially dangerous product and require the manufacturer to make changes to ensure customer safety.
A class action lawsuit has been filed alleging that Remington’s hot rollers are defective and dangerous and can put users at risk for serious injuries.
Specifically, the suit says the “cool touch” ends of the rollers can fall off and burn a user’s skin, as well as expose the hot metallic rollers they were designed to guard against.
In light of these allegations, attorneys working with ClassAction.org would like to speak to anyone who owns the Remington ionic conditioning hair setter.
They want to look further into the allegations presented in the lawsuit and potentially file their own case.
What Else Does the Lawsuit Say About the Hot Rollers?
The lawsuit also claims that the hot rollers can heat to “unreasonably unsafe” temperatures that well exceed standards set by The American Society of Testing Materials (ASTM). According to the suit, testing revealed that the metallic portion of the rollers can heat up to 158 degrees Fahrenheit within 10 minutes, with the plastic ends reaching 187 degrees Fahrenheit. Both these temperatures allegedly exceed the standards set by the ASTM.
The instructions that come with the hot rollers may also misstate the appropriate heating time for the hair setter.
One plaintiff who contacted Remington’s customer service after being burned by a loose plastic end was told that the rollers can lose their caps if they overheat and that the appropriate heating time for the setter is three minutes.
This contradicts the instructions in the “Use and Care Guide,” however, which state that the heating time is ten minutes, the lawsuit says.
It has also been alleged that the manufacturer of the hair setter is well aware of the product’s defect. The suit claims that the company manufactured a “redesigned” product for sale on its website that heats up in 90 seconds, rather than 10 minutes, and features a different roller, hair clip design and “cool touch” ends.
Lastly, the suit claims that the hair setter contains no warning that the “cool touch” ends may detach from the rollers. It has been alleged that the manufacturer sells replacement rollers because it knows that the plastic ends can fall off and that consumers would need replacements.
How Could a Class Action Help?
If successful, a class action lawsuit could help people who bought the hot rollers get their money back. The manufacturer could also be required to change the design of the rollers and add warnings to the packaging.
Complaints About Burns, Overheating with Remington Rollers
A number of consumers have posted complaints about the Remington ionic conditioning hair setter. A sample of these complaints can be found below:
The rollers are extremely hot--hard to hold without dropping them. Keeping the lid open might help. Curled my med length fine in a casual wavy flip. I'm returning them since Ulta had a similar Remington set for 12.99, and I don't want burned fingers!” — Walmart.com review
I have medium length hair, average thickness. It gets so hot that it heats the metal clip you use to hold the rollers and causes burns. I placed 4 rollers in and by that time the first 3 were burning and I had to hurry and take it out. I had 3 burn stripes on my scalp. Not recommended at all.” — Amazon.com review
While I absolutely loved these rollers, I have to warn you that after only three months, the end caps are falling off. I've burned my fingers many times. Under the caps (the white, blue & red ends) it is metal and it's hot! There isn't any way to fix them unless you glue them, but what kind of glue?? I am so disappointed and I feel bad I gave them such a great review...I should have tried them for a few months first before writing a review.” — Amazon.com review