Two consumers have filed a proposed class action lawsuit against Diamond Resorts International Club, Inc., its collection arm, and Experian Information Solutions over alleged inaccuracies on their credit reports stemming from terminated timeshare accounts.
According to the lawsuit out of California’s Central District, the plaintiffs in November 2016 obtained a so-called membership with Diamond Resorts International with which they were told they could acquire timeshare points to be redeemed in exchange for the right to use accommodations at certain resorts. The plaintiffs familiarly charge that Diamond Resorts International, no stranger toclassactionlitigation,used “deceptive sales practices and made numerous oral misrepresentations and false statements” during its sales presentations aimed to induce consumers into contracting with the company. The suit points out that the plaintiffswent so far as to file a proposed class actionagainst Diamond Resorts International in November 2017 over this alleged conduct.
Following the lawsuit, Diamond Resorts International agreed to release the plaintiffs from their contracts pursuant to a settlement, which waived and canceled any and all remaining balances, the case continues. Despite the settlement and the plaintiffs’ balances being wiped clean, the defendants allegedly reported the individuals’ purportedly zero-balance accounts to the major credit bureaus, including Experian. The plaintiffs’ credit reports, the lawsuit says, inaccurately displayed their Diamond Resorts International accounts as “charge-offs.”
The plaintiffs mailed dispute letters concerning the supposedly inaccurate trade lines to the three major credit bureaus, the case goes on. TransUnion informed the couple that the disputed accounts were not on their TransUnion reports, while Experian reportedly removed the accounts completely as well. Despite what Experian told the plaintiffs, the company, according to the lawsuit, “merely ‘updated’ the accounts,” causing them to remain as negative trade lines.
As the suit tells it, Diamond Resorts International “permitted and caused the wrongful report to occur, despite its promise to delete the accounts and release the plaintiffs from any liability.”