A proposed class action lawsuit claims Santander Bank, N.A. has unlawfully placed robocalls to consumers who’ve never provided consent to be contacted.
According to the case out of New York, Santander employs a “pattern of practice” of placing robocalls made with an artificial, pre-recorded voice to the cell phones of consumers such as the plaintiff, who have no direct relationship with the bank and are not the intended recipients of the calls.
The plaintiff alleges she received multiple calls from Santander from the telephone number (888) 222-4227 despite having no prior relationship with the bank and never providing consent to be contacted by way of automated phone-dialing technology. The calls, according to the suit, featured a “robotic voice” that inquired about debt.
Per the complaint, the plaintiff’s experience is not unique, and represents a “wide-scale campaign” through which the defendant has placed calls to consumers without obtaining prior express consent to do so as required by the Telephone Consumer Protection Act (TCPA).
Citing a number of online complaints, the lawsuit claims Santander’s unlawful calls are “rampant,” adding that the bank is fully aware that unwanted calls are being placed to consumers’ cell phones in violation of their privacy and federal law. From the complaint:
“Defendant knowingly made (and continues to make) prerecorded solicitation calls to cellular telephones without the prior express written consent of the call recipients. In so doing, Defendant not only invaded the personal privacy of Plaintiff and members of the putative Class, but also intentionally and repeatedly violated the TCPA.”
The plaintiff looks to represent anyone in the U.S. who, within the past four years and until class notice is distributed, received a non-emergency call from the defendant to their cell phone that used an artificial or pre-recorded voice to promote the bank’s products and services and for whom Santander had no record of prior express written consent.
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