Ritz-Carlton Accused of Adding Illegal Automatic Gratuity to Customer Bills
by Erin Shaak
Last Updated on May 8, 2018
Fox v. The Ritz-Carlton Hotel Company, Llc
Filed: November 28, 2017 ◆§ 1:17cv24284
The Ritz-Carlton Hotel Company, LLC is facing a proposed class action lawsuit filed by a Florida man who alleges the hotel chain illegally adds an automatic gratuity to bills for food and beverages without including sufficient notice.
The Ritz-Carlton Hotel Company, LLC is facing a proposed class action lawsuit filed by a Florida man who alleges the hotel chain illegally adds an automatic gratuity to bills for food and beverages without including sufficient notice. The complaint claims the defendant, which operates various restaurants in its hotels and offers room service to guests, violates Florida state law in the following ways:
- not including notice of the automatic gratuity on menus and customer bills;
- presenting the notice in small, difficult-to-read font;
- including the notice only on the back page of the menus;
- notifying customers that the automatic gratuity could be adjusted or removed, but including it on bills as a “service charge”; and
- including the gratuity in the calculation of taxes added to customers’ bills.
The plaintiff says he visited several Florida Ritz-Carlton locations at which he was charged an illegal automatic gratuity without being properly notified.
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