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Pier 1, Sephora Among Companies Facing Legal Fire over ADA Website

Three proposed class action lawsuits filed on February 3, 2017 in New York claim the respective websites operated by Pier 1 Imports (U.S.), Inc., Big Apple Style Furniture, Inc., and Sephora USA, Inc. violate the Americans with Disabilities Act (ADA). The plaintiff in all three of the cases, a blind woman, alleges the defendants’ websites are difficult if not impossible for blind and visually impaired customers to use. The cases all assert that despite the availability of assistive technology, such as that used by other heavily trafficked retail websites, the defendants chose to rely on an exclusively digital interface that forces blind people to rely on sighted companions to assist them in using the companies’ websites. 

Pier 1 Complaint

Sephora Complaint

Big Apple Furniture Complaint

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