On-Site Hit with Class Action Lawsuit Over Allegedly Inaccurate Rental Report

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A proposed class action filed against RealPage, Inc.—which does business as On-Site—claims the company regularly furnishes rental reports containing inaccurate eviction information.

The plaintiff alleges that On-Site published an inaccurate rental report on her after she applied for rental housing in Philadelphia in October 2017. The report supposedly contained four out-of-date items pertaining to prior eviction information, including satisfied judgements and withdrawn complaints.  

The suit goes on to claim the defendant sources its information from third-party vendors who provide only case summaries rather than detailed court records. The defendant is “fully aware” that material purchased from vendors “does not include all the information or the most up-to-date information available at the courthouses or government offices,” the case alleges, but continues to use such material in its reports.

The October 2017 report on the plaintiff detailed in the lawsuit included information supposedly acquired from TransUnion, a national credit reporting agency facing its own proposed class action over questionable practices that have allegedly resulted in widespread inaccurate reports.

“Defendant failed to follow reasonable procedures to assure maximum accuracy of eviction information contained in tenant screening reports prepared about Plaintiff,” the suit reads.