Nationstar, Aerotek Call Center Employee Files FLSA Suit

A proposed class action lawsuit has been filed on behalf of “telephone-based, hourly” employees who worked in call centers for Nationstar Mortgage, LLC, which shares services with co-defendant Aerotek, Inc. According to the suit, the defendants failed to pay the plaintiff and proposed class all overtime pay for time worked in excess of 40 hours per week. Specifically, the suit alleges the employees performed work before and after their shifts, as well as on meal and rest breaks, without receiving compensation for this time. Tasks performed off the clock, the suit says, included starting up computers, finishing customer service calls, reading emails and initializing software programs. The suit claims these unpaid work activities added up to approximately 15 minutes per day. The lawsuit hopes to cover all “telephone-dedicated” employees who worked for the defendants on an hourly basis between December 20, 2013 and present day and who did not receive proper overtime pay.