Legoland New York Theme Park Owner Facing Lawsuit Over Allegedly Hidden Online Ticket Processing Fee

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A proposed class action alleges the operator of the Legoland amusement park in Goshen, New York has violated state law by only revealing a “processing fee” included in the total price of an admission ticket at the end of the online purchase process.

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The 13-page lawsuit claims Legoland New York’s last-minute disclosure of the added $4.99 fee has allowed the resort operator to “swindle substantial sums of money from its customers,” who are surprised by the extra charge at checkout.

The suit contends that the “cheap trick” violates New York’s Arts and Cultural Affairs Law, which requires operators of places of entertainment to clearly display the total price of a ticket, including any extra fees, before the ticket is selected for purchase. The state law also stipulates that during the purchase process, “there should be no price increases to the purchaser for the ticket itself,” the case adds.

According to the complaint, a consumer buying a park ticket on Legoland New York’s website is first taken to a screen displaying various admission ticket prices. Instead of disclosing the total cost including fees, as required by law, the page lists only a ticket’s starting price, the filing states.

Only after navigating through several pages to finalize the purchase does the consumer arrive at the checkout screen, where the $4.99 processing fee and now-increased total cost are displayed for the first time, the lawsuit explains.

The two plaintiffs—residents of Pennsylvania and New York, respectively—say they were forced to pay the added fee when they bought tickets even though the total price was not lawfully disclosed at the beginning of the online purchase process.

The lawsuit looks to represent anyone in the United States who purchased electronic tickets to Legoland New York Resort from Legoland.com/New-York/ since August 29, 2022.

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