Client Services, Inc. is the defendant in a proposed class action lawsuit filed by two New York consumers who claim the debt collector failed to clearly communicate in collection letters the amount of their alleged debts. The letters supposedly contained a “balance” followed by an asterisk that was not linked to any further explanation. Both plaintiffs were under the impression that the amounts they allegedly owed would increase due to interest or fees, but the letters neglected to mention whether the “balance” would change, according to the complaint. As a result, the plaintiffs argue that they were unable to determine the amount of their alleged debts and could not make informed decisions about how to respond to the debt collection letters.
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