Samsung Electronics America, Inc. is in the crosshairs of yet another proposed class action lawsuit. The 22-page complaint, filed by a California consumer, alleges Samsung’s POWERbot line of smartphone-controlled vacuum cleaners simply do not function as advertised. Specifically, the lawsuit charges the vacuums, among other failures, do not reliably connect to Samsung’s servers or save users’ credentials, and only work with certain router brands, which the case says forces consumers to meddle with their home Internet settings in order to properly use the vacuums.
According to the lawsuit, five of the six vacuum cleaners in Samsung’s POWERBot line are advertised as remotely operable and compatible with Amazon Alexa. All six models—the R9350, R9250, R7090, R7070, R7040 and R7010—are advertised as both remotely operable and compatible with iOS and Android mobile devices via the Samsung Connect or Smart Home apps, the suit says.
The remote functionality and compatibility with Amazon Alexa does not function for POWERbot models R9350, R9250, R7090, R7070, and R7040, while remote use via the Samsung Connect or Smart Home apps does not work for all six of the defendant’s remote vacuum models, the lawsuit claims.
The plaintiff adds that while Samsung sells a separate “Smart Hub” that may improve the overall functionality of the POWERbot vacuums with Samsung’s smartphone apps, the company “does not advertise that one needs to purchase the ‘Smart Hub’ in order to use the remote functionality features of the POWERbot via the Samsung Connect or Smart Home applications.”