Class Action Claims Ikea Deceptively Fails to Give Full Refunds for Coupon-Purchased Items

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Ikea North America Services, LLC is the defendant in a proposed class action in which a Pennsylvania man alleges the retailer has made deceptive representations with regard to its coupon offer of $25 off a purchase of $150 or more before tax, particularly in a scenario when a consumer returns merchandise. 

With its coupon offer, Ikea reportedly adds that:

“It’s OK to change your mind. If you’re not totally satisfied with your IKEA purchase you can return it within 365 days, together with proof of purchase, for a full refund.” 

According to the 19-page suit, however, these statements are false in that when a customer utilizes the coupon offer and then returns his or her merchandise, Ikea “spreads the value of the coupon across all items purchased.” The result, the complaint argues, is that the customer does not receive a full refund. From the suit:

“This contradicts IKEA’s express, unambiguous representations in the coupon agreement. As a result, customers are not provided a full refund on the returned merchandise as promised, and IKEA keeps for itself the portion of the coupon that it has allocated to the returned merchandise, with no regard for the amount over $150 (or other set amount specified by a coupon) of the original purchase.”

Per the plaintiff, the man allegedly returned a shelving unit originally worth $79.00 but only received $73.39 as a refund, according to the case.

“Even though [the plaintiff’s] total transaction was still over $150 even after the return is factored in, he received only $79.39 back,” the case explains. “So, he effectively received less than the $25.00 off his total purchase, as promised.”