Ally Financial, Inc. is on the receiving end of a proposed class action that seeks to end the debt collector’s alleged practice of placing auto-dialed calls to wrong numbers.
Ally, according to the suit, attempts to track down the phone numbers of its clients’ debtors through a process the complaint calls skip-tracing. The agency then uses auto-dialing technology to place debt collection calls to the numbers it obtains through this method, the suit says. Unfortunately, this practice is not always accurate, the case alleges, and often results in the defendant calling cell phone numbers belonging to consumers with whom it has no relationship and who never provided their consent to receive the autodialed calls.
The plaintiff in the case claims he received three calls from Ally despite not having a past-due account with any of the agency’s clients. He believes the defendant is attempting to locate the previous owner of the cell phone number he acquired in 2013. The unauthorized calls, according to the plaintiff, were an “annoyance, nuisance, and invasion of privacy” and violated the Telephone Consumer Protection Act.