Anyone who owns an LG refrigerator and has had problems with the “Craft Ice” icemaker.
What’s Going On?
Attorneys working with ClassAction.org are investigating whether a defect is causing a host of problems with LG’s Craft Ice maker, including leaking, ice cubes not dispensing and general malfunction. If so, they may be able to get a class action lawsuit on file.
How Could a Class Action Help?
If filed and successful, a class action lawsuit could give consumers a chance to get money back for repairs, replacement icemakers and part of the cost of their appliance. It could also force LG to come up with a fix for the problem.
Attorneys working with ClassAction.org would like to hear from anyone who owns an LG refrigerator and has had problems with the appliance’s “Craft Ice” icemaker.
They’re investigating whether a defect is causing the icemaker, which is an additional icemaker found in the fridge’s bottom drawer that makes round ice cubes, to leak, stop working and otherwise malfunction.
If a defect is suspected, the attorneys may be able to get a class action lawsuit on file. But first, they need to speak with people who own an LG fridge with the Craft Ice maker to gather more information on the problems that are being reported.
What Problems Have Been Reported with the LG Craft Ice Maker?
Countless complaints have been posted online from consumers whose LG Craft Ice maker stopped working – sometimes within months of use and even after being replaced – or who experienced a variety of other problems with the appliance, including:
Loud banging, clicking, jackhammer or thumping noises
Ice cubes getting jammed or stuck
Ice not dropping or dispensing
Ice maker freezing up
Water leaking, spilling or overflowing
A sample of complaints posted online by consumers can be seen below [sic throughout, emphasis ours]:
[T]he craft icemaker stopped working appropriately. It was replaced and worked again for 12 months. Then, exactly the same issue. The ice spheres freeze in the maker, it tries to refill and spills over the water that freezes on the container below, making a mess.” — dsalis, LG.com
New LG LRMDC2306S in Oct of 2021. Craft ice maker broke (plastic pieces fell out of ice maker into tray) after 6 months. Replaced under warranty. now making the jack hammer noise and overflowing and dispensing strange locked together ice balls.” — Distinct-Coast1480, Reddit.com
The Craft Ice Maker stopped working after only a month. Now all it does is make a very loud hammering noise and pour water into one giant slab in the ice bin. I have tried all of the LG recommendations and all the YouTube ideas but it still does not work.” — RRD1, LG.com
Our over one year old LG refrigerator (read as out of warranty) is having trouble producing craft ice. It’s and LG LRMDS3006S. The mechanism will attempt to turn and release the balls but something gets stuck and it clicks really loudly. I think it’s the ice getting stuck to something, maybe the silicone mold? If I hear it, I can run over there and help push it open so the balls, ahem, drop. But, if no one is home it will just close back up thinking they did and attempt to fill the mold with water and spill into the tray, which essentially ruins all the ice that was made previously.” — sumthinsticky, Reddit.com
Less than a year in the craft icemaker stopped working. LG replaced it then just past the 2yr mark the craft ice maker stopped again. This time out of warranty. Spoke to an LG tech and he says he replaces these every week. He says so does the other 30 techs he works with. I can't believe LG hasn't fixed this or at least offer free replacement until they make one that doesn't fail. The only reason we bought it was for the craft ice maker. Stay Away!!” — Lizardman, LG.com
The balls don’t eject when it cycles then it fills with water so we get a tray of flat ice with a few ice balls frozen in. Service call I guess. Really concerned this is going to be a common issue.” — toomanyhobbies, BestBuy.com
A local North Carolina news station reported on the problems consumers have experienced with LG’s Craft Ice maker and spoke with one woman who “started to get water” in her freezer that would end up “freezing overnight.” The ice maker was replaced, only to break again, and the woman is now on her third Craft Ice maker, WSOC-TV reports.
How Could a Class Action Lawsuit Help?
If a class action lawsuit can be filed over these Craft Ice maker problems, consumers may have a chance at recovering money for repair and replacement costs, as well as part of the premium they paid to purchase a fridge with a second “craft” icemaker. It could also force LG to come up with a fix for the problem.