If you bought anything from Fashion Nova before November 21, 2019, you may be entitled to a refund via the Federal Trade Commission (FTC).
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The FTC recently announced that eligible consumers can now file claims for a piece of a $4.2 million settlement that resolved allegations the online retailer intentionally blocked hundreds of thousands of negative product reviews. The watchdog agency finalized a settlement order with the company in March 2022, requiring Fashion Nova to not only refund certain customers but also refrain from suppressing negative reviews of its products.
Read on to learn all you need to know about the FTC’s Fashion Nova settlement, including who can file a claim, how to file a claim and more.
Who can file a claim for a Fashion Nova refund?
According to the FTC’s website, you can apply for a refund if:
You bought products from FashionNova.com before November 21, 2019 Your purchasing decisions were “influenced by” customer reviews and ratings You were dissatisfied with what you bought You have not received a refund for the products purchased
Consumers who fit these criteria may file a claim for a refund “even if [they] got money earlier from a different Fashion Nova settlement,” the FTC specified. The agency’s website highlights in particular an April 2020 deal in which Fashion Nova agreed to pay $9.3 million to settle FTC claims that it failed to give customers a timely heads up about shipment delays and illegally used gift cards to compensate buyers for unshipped items.
Where do I go to file for a refund?
To file for a Fashion Nova refund online, head to https://secure.fashionnovaclaims.com/.
Is there a deadline?
Refund claims must be filed with the FTC by August 15, 2023.
How much will my Fashion Nova refund be?
According to the FTC, the amount Fashion Nova customers may receive will depend on “several factors,” including the total number of people who file claims.
When will I get my refund?
The FTC does not have a mailing date for when settlement payments will be sent out. The agency said it will update this page when it has more information.
What was the FTC’s Fashion Nova lawsuit about?
In January 2022, the four-member FTC panel of commissioners filed a complaint in which they alleged Fashion Nova misrepresented that the product reviews on its website accurately reflected “the views of all purchasers who submitted reviews” about the California “fast fashion” company’s items. The FTC alleged that Fashion Nova had, in fact, suppressed reviews with ratings lower than four out of five stars.
In its complaint, the FTC accused Fashion Nova of using a third-party online product review management interface to hold back lower-starred reviews for the company’s approval while allowing four- and five-star reviews to be posted automatically. From late 2015 until November 2019, the FTC said, Fashion Nova simply did not approve or post “hundreds of thousands” of low-star, negative reviews, which the agency argued deprived consumers of possibly useful information while artificially inflating items’ average star rating.
Per the agency, the case against Fashion Nova was its first “involving a company’s efforts to conceal negative customer reviews.”
Under the settlement, Fashion Nova will pay the FTC $4.2 million to refund consumers and is prohibited from misrepresenting any customer reviews or other endorsements. The company must also post on its website “all customer reviews of products currently being sold,” with the exception of reviews that contain obscene, sexually explicit, racist or unlawful content or those that are unrelated to products, shipping or returns.
In its press release about the Fashion Nova settlement, the FTC said it is sending letters to 10 companies that offer review management services to remind them that avoiding the collection or publication of negative reviews is a violation of the Federal Trade Commission Act.
Where can I get more information?
For more information, contact the claims administrator at 855-678-0018 or info@FashionNovaClaims.com.
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