Thank you to everyone who contacted us in regard to their Toyota and Lexus vehicles. At this point, attorneys have gathered enough information and no longer need to hear from drivers who had problems with their car’s transmissions. You can view our list of open investigations here or sign up for our newsletter for updates and other news. The information below is for reference only.
At A Glance
This Alert Affects:
Anyone who owns or leases certain Toyota or Lexus models and experienced problems with their car’s transmission.
What’s Going On?
Attorneys are investigating whether a class action lawsuit can be filed over reported transmission problems in certain Toyota and Lexus vehicles.
What Kind of Problems?
Rough, delayed, or sudden shifting; failure to start; delayed or harsh acceleration/deceleration; hesitation, bucking, jerking, sudden loss of power; premature transmission wear; and transmission failure.
2018 to 2020 Toyota Highlander, Toyota Sienna, Toyota Avalon, Lexus ES 250, Lexus ES 350, Lexus RX 350, and Lexus GS 350.
How Can a Class Action Lawsuit Help?
A class action lawsuit could help drivers recover money they paid repairing their cars and force Toyota and Lexus to fix the problem.
Attorneys working with ClassAction.org would like to speak with anyone who owns or leases one of the following Toyota or Lexus models and experienced transmission problems:
2018-2020 Toyota Highlander
2018-2020 Toyota Sienna
2018-2020 Toyota Avalon
2018-2020 Lexus ES 250
2018-2020 Lexus ES 350
2018-2020 Lexus RX 350
2018-2020 Lexus GS 350
What Transmission Problems Have Been Reported?
Toyota and Lexus drivers have reported issues related to a possible defect in the cars’ transmission that causes hesitation, bucking, jerking, or even sudden loss of power. Other reported transmission problems include:
Problems shifting – including rough, delayed, sudden shifting, or failure to shift
Acceleration problems – significantly delayed or harsh acceleration and deceleration
Damage to transmission – ranging from premature transmission wear to transmission failure
Transmission Complaints Reported Online
Toyota and Lexus drivers have turned to several online forums to report their vehicles’ transmission problems. Some of their complaints can be read below [sic throughout]:
This is the most aggravating vehicle I can recall ever driving. I've had it for three months now and very much regret buying it. Overall, it's a very good SUV but the transmission/drivetrain is a failure. The 8-speed transmission is uncertain and unpredictable at lower speeds (less than 30 mph). It hesitates, stalls, downshifts, and does whatever else it decides to do without any warning or sense of purpose. We live in Washington, DC, and driving in stop-and-go traffic in this Highlander is frustrating and dangerous since we don't know what it will or will not do when we need it to go now! …” — Paul V., 08/02/2018, Edmunds.com
A great SUV and value if not for the infuriating 8 speed transmission. As some reviewers report, hesitation while accelerating, continuously hunting for gears, harsh shifts, etc. I really love this SUV but if I'm unable to get the transmission sorted out it may be my last Toyota for a while.” — Dailydriver, 08/27/2018, Edmunds.com
The van struggles to accelerate. There is no way to turn off eco mode. No button is available. Van struggles to go up hills, excelerate thru intersections and always hunting for gears or stuck in a gear and sounds and acts very heavy on power train end. There is an option to turn off eco light.turning off eco light does nothing but hide the problem. We need an option to complete disable eco mode with update or with a button.” — Newington, VA, 10/10/2018, CarComplaints.com
My 2018 Sienna LE is experiencing acceleration problems. I had the software up dated but after approximately 1,000 miles the problem is returning. This problem is especially unsafe when merging onto the highway.” — North Reading, MA, 09/26/2018, NHTSA.gov
Lexus RX 350
This is our 4th RX350. I have loved every one until this one. It drives HORRIBLE. The transmission is HORRIBLE. It's as though it can't make up its mind where it wants to go. When you are attempting to accelerate, the transmission has downshifted so low that you can't go at all. The anti collision has come on and attempted to break on the highway when a car was at least 2 or more car lengths in front of me (and turning off the highway) nearly causing an accident. When you attempt to accelerate to get on a highway, it will very often loose traction and spin or skid while accelerating…” — KMRice, 03/14/2019, Edmunds.com
The car abruptly jerks forwards or slows down when switching gears. There is a knocking sound when you accelerate. The rpm increase to 6k-7k before the next gear is engaged and then car abruptly thrusts forward. The car acceleratesand decelerates randomly. This car cannot be driven safely in this condition. The car only have 1116 miles and is a 2019 model.” — San Jose, CA, 04/01/19, NHTSA.gov
How Can a Class Action Lawsuit Help?
A class action lawsuit, if successful, could pay back Toyota and Lexus drivers for money they’ve spent repairing their vehicles. It could also force the carmakers to fix the problem.