Thank you to everyone who contacted us in regard to their Pixel 6 and Pixel 6 Pros. At this point, attorneys working with ClassAction.org have decided to close their investigation into this matter, meaning they no longer need to speak with people who had the screens on their phones crack.
If there are any further developments with regard to this matter, they will be posted to this page. Our open list of investigations can be found here.
At A Glance
This Alert Affects:
Anyone with a Google Pixel 6 or Pixel 6 Pro whose screen cracked.
What’s Going On?
A number of Google Pixel 6 and Pixel 6 Pro owners have reported that their screens cracked unexpectedly during normal use, many times without the phones ever being dropped. Attorneys are looking into whether these cracking screens are inherently flawed and, if so, whether a class action lawsuit can be filed against Google.
How Could a Lawsuit Help?
A class action, if successful, could help compensate Google Pixel 6 or Pixel 6 Pro owners for their cracked screens and force Google to fix the problem.
Attorneys working with ClassAction.org want to hear from people who had the screen on their Google Pixel 6 or Pixel 6 Pro crack.
A high number of Pixel 6 and Pixel 6 Pro owners have reported that their phone screens cracked seemingly out of nowhere, and attorneys are investigating whether a defect is to blame. If so, they may be able to file a class action lawsuit against Google.
But before a lawsuit can be considered, attorneys need to hear from more people who experienced a cracked screen with their Pixel 6 or Pixel 6 Pro.
Customers Say Pixel 6 Breaks Easily
After Google released the Pixel 6 and Pixel 6 Pro in 2021, customers began reporting that their screens were cracking during normal, everyday use, sometimes after only a few days of owning the phone. Some customers noticed a crack when they took the phone out of their pockets; others reported that the device cracked while it was charging on a table. Most Pixel 6 owners said their phones had never been dropped and were in protective cases when their screens cracked.
A number of Google Pixel 6 owners reported hearing a “pop” sound before noticing that their screen was broken. Others noted that more cracks appeared later after the screen initially broke, and sometimes the glass began to shatter and break off, posing a safety hazard.
Below is a sampling of some of the complaints posted on an online forum [sic throughout]:
only had the 6 pro for about 4 days now and it randomly cracked in my pocket. i have the otterbox defender case on it, no tempered glass protector yet because cant find it anywhere. havent dropped the phone or placed it anywhere weird or applied pressure. I just took it out of my front pocket and a crack from lower right hand side up halfway on the screen…” — lord_benji, Reddit.com
Wow. I'm having the exact same issue. Took the phone out of my pocket and the screen was broken in the right bottom corner. The crack runs almost the entire length of the right side. Google tells me that this damage was caused by me so they won't replace it. :(“ — Muffexx, Reddit.com
Yes, my phone did the exact same thing. I've had my phone for about 9 days and today it cracked while I was driving as it sat in my phone holder during the drive. I have the same OtterBox case for it and it cracked on the lower right corner of the screen and continues up to the top of the phone. I've never dropped mine and the cracked section is underneath the protection of the OtterBox case. Hopefully Google will realize the issue and replace the screen for free.” — Captain_Dakota_Kid, Reddit.com
I too had this happen to me last night except my phone was in the pixel stand charger and I woke up to a loud pop. I didn't think anything of it but the next morning I see my Pixel 6 pro was cracked on the bottom right. Contacted customer service and they said they can't help me and it isn't covered under warranty…” — zhamid123, Reddit.com
Same as everyone else. Got home from work, pulled phone out of pocket and noticed two hairline cracks. In the spiegen case, no drops. When I took it out of the case to examine it, I noticed the shattered corner, completely covered by the case. This is very frustrating.” — MrFadeOut, Reddit.com
My Pixel 6 Pro also shattered for absolutely no reason. My phone's in a protected case and screen protector. I woke up the other morning, and it was shattered but still in the same spot charging. I've only had the phone for a little over a month. It just makes me sick. Has anyone figured out a solution? I've contacted Google, but haven't heard back yet…” — Chriscloset2018, Reddit.com
Is Google Repairing Cracked Pixel Screens Under Warranty?
According to customers, Google refuses to replace or fix the cracked phones for free and blames the damage on users.
Consumers whose phones cracked essentially have only two options for getting their screens fixed. Those who purchased a protection plan can have the phones repaired under their plan, but must pay a $149 deductible. Google has advised other customers to have their phones fixed by a third party at their own expense, with some repairs costing up to $350.
Attorneys are investigating whether the cracking screen issue stems from a defect in the Corning Gorilla Glass used to make the phones. The same type of glass is used in Samsung’s Galaxy S20 and S20 Ultra devices, which were the subject of a similar lawsuit that claimed the phones broke easily.
How a Class Action Can Help
A class action, if filed and successful, could help compensate Google Pixel 6 and Pixel 6 Pro owners for their cracked screens. It could also force Google to find a fix for the problem.