From Hair Care to Banking - Are You Being Lied To?
In this edition of our newsletter, you’ll find stories on companies lying to fit their agendas – all allegedly, of course. From L’Oreal being accused of misrepresenting the keratin content of some of its products to State Farm Bank potentially harming customers’ credit without them ever knowing, this is the latest in class action news.
Keratin is a protein famously included in products designed to strengthen hair. From shampoos to conditioners, products listed with keratin as an ingredient are highly sought after by people concerned about the health of their hair. That’s why it’s unfortunate when a company is accused of using this desire for healthy hair as a ploy to sell products – which is exactly what L’Oreal and Matrix Essentials are being accused of. According to the proposed class action, the companies’ “Keratindose” products (cleverly named after the hair-strengthening protein) don’t have any keratin in them at all. If you bought any of these products (shampoo, conditioner or renewal spray), learn more about the lawsuit here.
In late 2018, the Consumer Financial Protection Bureau released the findings of its investigation into State Farm Bank and found that the bank had repeatedly violated federal law regarding consumer reports. Now, the bank stands accused of illegally pulling credit reports on consumers and reporting inaccurate credit information – both of which can be harmful to a person’s credit. If you opened a State Farm Bank credit card or refinanced a car loan through the bank, you should be aware of the CFPB’s findings. Learn more about a potential class action here.
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Honda Odyssey and Pilot owners are finding out that their vehicles’ “infotainment” systems have their fair share of issues. The systems are responsible for features like navigation, radio, hands-free phone, and the rearview camera and have reportedly been freezing (or straight up crashing), leaving many features inoperable. The proposed class action argues that Odyssey and Pilot drivers “have incurred and will continue to incur significant expenses” due to Honda’s alleged failure to disclose and repair the apparent defect. Read more here.
If you’ve claimed a piece of a settlement online, you may have noticed that the sites used to handle these claims look a bit…sketchy. We’ve noticed it too, so we took time to shed some light on why these sites look like hot garbage, and why that’s OK. Most of us have been conditioned to be skeptical when we’re online; we’ve all heard the horror stories. Unfortunately, this mindset can keep class members from reaping the benefits of lawsuits filed on their behalf. Here’s some background on why these sites look the way they do.
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