In our line of work, we hear plenty about companies who aren’t being completely honest with their customers. And, if you’ve been a subscriber here for long, you should know that the stories in our latest issue are unfortunately no different. First up, an investigation has been launched into the Bosch 800 series ovens in the hopes of shedding some light on the problems, including temperature issues, consumers have been reporting. Then, we’ll touch on a few recently filed lawsuits that allege a handful of companies – namely, Neutrogena, Apple and Microsoft – haven’t been entirely truthful to their customers and (surprise) may not have had their best interests at heart. As always, the latest settlements can be found below as well. Stay safe out there.
Attorneys working with ClassAction.org are investigating whether certain Bosch oven models suffer from a problematic defect. Reports have surfaced that the ovens – specifically, Bosch 800 Series stainless steel electric single wall ovens and oven/microwave combinations – are linked to temperature inconsistency, display panel problems and even complete failure of the units. What’s worse, Bosch has allegedly been offering little help to those affected, who are then left with massive repair bills. It gets worse: even a repair doesn’t mean the problems go away. Some customers have had their display panels replaced, only to have the same issues (dimming, fading, etc.) reoccur. If filed and successful, a class action lawsuit could provide consumers with some money back for their appliances, including the cost of repairs. If this sounds like something you’ve been having trouble with, share your story with us and you may be able to help get a class action started that forces Bosch to offer a fix.
When an over-the-counter product is touted as being “rigorously tested and ideal for use on even the most sensitive skin,” there isn’t much most of us can do aside from taking the claim at face value. Such a statement has been a problem, however, for Neutrogena customers who found that the company’s makeup-removing wipes and towelettes can cause itching, burning, dryness, peeling, redness and inflammation – and are decidedly not safe and effective for all skin types. The result? A new class action lawsuit that claims several of Neutrogena’s products are harmful to sensitive skin, despite what their labels say and even when used as directed. The lawsuit further claims that Neutrogena is well aware of the issue (there are plenty of complaints about harmful skin reactions on its website) and still refuses to include a warning label on its products. You can read about the case in more detail here.
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The combination of advancing technology and a worldwide pandemic has unfortunately fostered an environment where scammers can thrive. One prominent scam involves an individual offering COVID-19 testing kits, vaccines, and cleaning services, as well as soliciting donations for charities or organizations impacted by the pandemic, in exchange for payment in the form of iTunes gift cards. The victims never see the goods or services they paid for and can’t get their money back – because, according to Apple, those funds are irretrievable. Well, a recently filed proposed class action is claiming that Apple has the capability to pinpoint those who might be responsible for these types of scams but is incentivized to allow them to continue. Why? Because Apple makes a thirty percent commission on purchases made with iTunes gift cards – be it a scam or not. Apple has dedicated a single webpage to inform consumers of the scams at play – but apparently does little else to help. Get informed – read up on the full story here.
At this point, there’s a long list of companies that may have shared your data or personal information without your consent. The latest company accused of taking part in such a practice is none other than Microsoft. According to a lawsuit recently filed by three California businesses, Microsoft Corporation unlawfully hands over its business customers’ data – including emails, documents, contacts and calendars – to Facebook and other third parties without users’ knowledge or consent. The lawsuit also alleges that Microsoft uses its customers’ data to develop and sell new products that pad the company’s bottom line despite promises to only use such information to provide customers with the services they purchased. The proposed class action is looking to cover anyone who bought one or more of several Microsoft products, including Microsoft 365 Business, since July 17, 2016. For a list of potentially affected products, as well as further details on the case, head on over to our blog.
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