August 18, 2022 – Investigation Closed, Stay Tuned for Updates
Thank you to everyone who reached out to us in regard to their Bosch wall ovens. At this point, attorneys working with ClassAction.org have decided to close their investigation into this matter. This is because they’ve heard from enough people and believe they’ve gathered enough information about the appliance and the problems consumers have experienced. Check back to this page for updates, or sign up for our free weekly newsletter for the latest in class action news and settlements.
The information below was posted when the investigation began and remains for reference only. Our open list of investigations can be found here.
At A Glance
This Alert Affects:
Anyone who had problems with their Bosch 800 Series stainless steel electric single wall oven or oven/microwave combination.
What’s Going On?
Attorneys working with ClassAction.org are investigating whether a defect is causing problems with the oven and oven/microwave combination and, if so, whether a class action lawsuit could be filed.
What Problems Have People Experienced?
Consumers have reported temperature inconsistency, display panel or “control board” issues, and complete failure of the oven and/or microwave.
How Can a Class Action Help?
A class action lawsuit could allow consumers to get money back for their appliances, including the cost of repairs. It could also force Bosch to offer a fix for the problems being reported.
Attorneys working with ClassAction.org are investigating whether a defect is behind the host of problems being reported in connection with Bosch’s 800 Series stainless steel electric single wall oven and oven/microwave combination.
The appliances at issue can be seen below.
As part of their investigation, the attorneys would like to hear from people who own this oven or oven/microwave combination and experienced overheating, display panel failure or other issues.
Any information you provide can be helpful in determining whether the appliances suffer a defect and, if so, whether a class action lawsuit can be filed.
What Problems Have Been Reported with the Bosch Ovens?
Consumers have complained of:
Temperature inconsistency. Consumers have reported that their ovens get too hot or too cold to the point where they won’t bother baking certain foods, or the food they do cook comes out burnt or undercooked.
Display panel or “control board” issues. For both the microwave and oven, consumers have reported that the display panel (or “control board”) dims or fades to the point where it becomes unreadable. Some customers have had their display panels replaced, only to have the same issues recur.
Poor customer service. Some Bosch customers have said they’ve paid hundreds for repairs, had issues with their warranties, and/or were faced with long wait times or disappointing answers when trying to get their ovens and/or microwaves fixed.
Other consumers have reported that their ovens or microwaves stopped working completely. Below is an example of some complaints found online regarding the appliances [sic throughout]:
Bosch was nice enough to pay for the new control panel to fix my issues with the fading digital read out and the fading of the words on the buttons. But low and behold the newer control panel has issues of its own…I told the installer that something was wrong and he said that is how it looks. They actually installed a 2nd one and it is the same thing. How does something like this get passed quality assurance during the production phase? Sealed the deal on never buying Bosch anything again.” — Jeff, Bosch-Home.com
Display burned out after using oven only 4-5 times (oven is in a 2nd home). Same problem happened to microwave. This is a known problem. POOR Quality. Bosch charged me Almost $400 to fix. I find it outrageous that Bosch does not take responsibility for their quality issues.” — MM Nunley, Bosch-Home.com
The setup is very convenient to have an oven and microwave in one spot. However both Oven and Microwave are mediocre at best. The microwave has had a slew of issues needing 3 service requests and now less than 5 years of owning it, it has died. The oven temperatures are not consistent and fluctuate always needing to make sure the temperature is where you need it. Just recently, at times only the top element works, making it a challenge for baking.” — Jaboor, Bosch-Home.com
First it was too low, food not cooking. Now it’s too hot, everything burning. Forget about trying to bake a cake or anything somewhat delicate. Tried calibrating and it’s still off. Takes at least 30 minutes to warm up. It’s been nothing but a pain in the neck. Such a disappointment.” — SJVC, Amazon.com
OK, I know it takes 30-45 minutes after an oven reaches temperature for the temp to become ‘stable’, and I know opening the door releases heat, and I know that the oven cycles on and off so it tries for an ‘average’ temperature with a +/- 25 degree swing. But mine has an 80 degree swing. Set at 350 and it goes to 390 then down to 310, then back up. Cannot bake a cake or anything accurately unless you go for ‘forgiving’ food like a baked potato or ham. Why spend $2200 for this oven when the temperature is so erratic.” — Rancho Guy 4, Amazon.com
How Can a Class Action Lawsuit Help?
If filed and successful, a class action lawsuit could provide consumers with money back for their appliances, including the cost of repairs. It could also force Bosch to offer a fix for the problems being reported.