February 7, 2023 - Investigation Closed, Lawsuit Filed
Thank you to everyone who reached out to help with this investigation. At least one lawsuit has been filed, and the attorneys have now closed their investigation. You can find the complaint for the lawsuit here.
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At A Glance
This Alert Affects:
Anyone who had display problems with their Bosch stainless steel electric single wall oven or oven/microwave combination.
What’s Going On?
Attorneys working with ClassAction.org are investigating whether a defect is causing display problems with the oven and oven/microwave combination and, if so, whether a class action lawsuit could be filed.
How Can a Class Action Help?
A class action lawsuit could allow consumers to get money back for their appliances, including the cost of repairs. It could also force Bosch to offer a fix for the problems being reported.
Attorneys working with ClassAction.org are investigating whether a defect is behind the display problems being reported in connection with Bosch’s stainless steel electric single wall oven and oven/microwave combination.
The appliances at issue can be seen below.
As part of their investigation, attorneys would like to hear from people who own this oven or oven/microwave combination and experienced display panel failure, dimming or related issues. Products under investigation include those in the 800, 500 and Benchmark series.
What Problems Have Been Reported with the Bosch Ovens?
While consumers have complained of temperature inconsistency, early failure of the appliances and poor customer service, attorneys working with ClassAction.org are specifically looking into complaints regarding the display panel or “control board.”
For both the microwave and oven, consumers have reported that the display panel dims or fades to the point where it becomes unreadable. Some customers have had their display panels replaced, only to have the same issues recur.
Below is an example of some complaints found online regarding the appliances and their display panels [sic throughout]:
Bosch was nice enough to pay for the new control panel to fix my issues with the fading digital read out and the fading of the words on the buttons. But low and behold the newer control panel has issues of its own…I told the installer that something was wrong and he said that is how it looks. They actually installed a 2nd one and it is the same thing. How does something like this get passed quality assurance during the production phase? Sealed the deal on never buying Bosch anything again.” — Jeff, Bosch-Home.com
Display burned out after using oven only 4-5 times (oven is in a 2nd home). Same problem happened to microwave. This is a known problem. POOR Quality. Bosch charged me Almost $400 to fix. I find it outrageous that Bosch does not take responsibility for their quality issues.” — MM Nunley, Bosch-Home.com
My display became very dim just after the warranty ran out. This has been an ongoing problem for them with this unit, but instead of recalling it and doing the right thing, they are satisfied with the poor quality.” — Amazon Customer, Amazon.com
Oven is great but the microwave has had many problems. The last one the light on the microwave went so dim it was very difficult to read up close. Had to replace the whole upper panel at a cost of 450 plus. Now the light is no brighter on high than on medium. Unit is two years old. Very disappointed." — Amazon Customer, Amazon.com
How Can a Class Action Lawsuit Help?
If filed and successful, a class action lawsuit could provide consumers with money back for their appliances, including the cost of repairs. It could also force Bosch to offer a fix for the problems being reported.