Suit Says Diversified Adjustment Service Illegally Requires Written Disputes

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Diversified Adjustment Service, Inc. is the defendant in a proposed class action lawsuit claiming it misinformed consumers that they are required to dispute their alleged debts in writing. The plaintiff says she called the defendant to inquire about a debt it was attempting to collect. According to the complaint, she informed the debt collector’s representative that she would like to dispute the debt and was told that she must submit her dispute in writing rather than orally. The suit argues that the Fair Debt Collection Practices Act does not require written disputes and that the defendant therefore violated the law by misleading the plaintiff with its allegedly false representations.