A California consumer has filed a lawsuit against Huawei Device U.S.A. Inc. and Google Inc., alleging that the companies refused to address a defect in their Nexus 6P smartphones, leaving consumers with inoperable devices. The plaintiff claims the phones are prone to shutting down and attempting to reboot until their batteries die, rendering them inoperable. He says he contacted both defendants to address the alleged defects in his phone, but that they “blamed each other for the defects” and took no action to amend the situation. Google refuses to replace phones that were not purchased directly from it, and Huawei refuses to help consumers whose one-year warranties have expired, according to the suit.
The complaint argues that the defect presents safety hazards, and cites an example from a consumer who says she was “temporarily stranded” on a freezing night after her phone died unexpectedly while she was attempting to call an Uber. As a result of the defendants’ failure to address the alleged defect, their customers are forced to pay out-of-pocket expenses or are left to suffer inconvenient and possibly dangerous situations, the suit claims.