Puffco’s Peak vaporizer is the subject of a proposed class
action filed in Arizona that claims the unit is defective. The case cites
apparent issues with the vaporizer’s battery unit and atomizer that allegedly
cause users to pay additional expenses on top of the vape’s $379.99 price tag.
Peak vaporizers, which are designed by Puff Corporation for
smoking cannabis concentrates and “other smoking material,” are equipped with a
battery unit that “will not remain charged, or never charges at all,” according
to the lawsuit.
In addition to the supposedly defective batteries, the case
claims the vaporizer’s atomizer fails to heat properly and must be frequently
replaced at a cost of $39.99 per atomizer. The component is allegedly not
covered under the product’s warranty and needs to be replaced so often that an
atomizer repair kit business has been formed to cater to Peak users, the suit
Puffco, the lawsuit further charges, discourages customer
complaints and warranty claims by only providing an email address, and not a
phone number, for its customer service department. What’s worse, consumers have
allegedly reported that it takes several weeks for the company to respond to
communications, if it responds at all.
The case argues that Puffco, though fully aware of the
defects in its Peak vaporizers, continues to sell the product and refuses to
replace atomizers, “notwithstanding the maelstrom of complaints from their