Puffco’s Peak vaporizer is the subject of a proposed class action filed in Arizona that claims the unit is defective. The case cites apparent issues with the vaporizer’s battery unit and atomizer that allegedly cause users to pay additional expenses on top of the vape’s $379.99 price tag.
Peak vaporizers, which are designed by Puff Corporation for smoking cannabis concentrates and “other smoking material,” are equipped with a battery unit that “will not remain charged, or never charges at all,” according to the lawsuit.
In addition to the supposedly defective batteries, the case claims the vaporizer’s atomizer fails to heat properly and must be frequently replaced at a cost of $39.99 per atomizer. The component is allegedly not covered under the product’s warranty and needs to be replaced so often that an atomizer repair kit business has been formed to cater to Peak users, the suit says.
Puffco, the lawsuit further charges, discourages customer complaints and warranty claims by only providing an email address, and not a phone number, for its customer service department. What’s worse, consumers have allegedly reported that it takes several weeks for the company to respond to communications, if it responds at all.
The case argues that Puffco, though fully aware of the defects in its Peak vaporizers, continues to sell the product and refuses to replace atomizers, “notwithstanding the maelstrom of complaints from their customers.”