Three former Pittsburgh-based PNC telephone customer service representatives have filed a lawsuit against the bank and its parent company over claims that they were deprived of proper overtime wages stemming from unpaid off-the-clock work.
The plaintiffs claim they were not paid until they were call-ready, even though they performed various work-related tasks prior to taking customer calls. The proposed collective and class action lawsuit charges that PNC was aware of all unpaid work performed, noting that the plaintiffs’ supervisors specifically instructed at-home and call center employees not to clock in until they booted up and logged into their computers, loaded all necessary software and programs, and caught up on emails and reference materials.
Further, the plaintiffs were also allegedly required to work during unpaid breaks and after clocking out at the end of their shifts. All told, the plaintiffs claim they worked as many as three overtime hours each week without time-and-a-half compensation.