Update – January 21, 2020 – PNC Agrees to $2.75M Settlement with Customer Service Representatives
PNC Bank has agreed to settle two lawsuits filed by former customer service representatives who claim they are owed unpaid overtime wages stemming from off-the-clock work.
If the settlement is approved as it stands now, anyone who worked as a customer service representative at any U.S. PNC location between August 16, 2016 and “the date of full execution of the Settlement Agreement” will receive a portion of the settlement fund based on their number of hours worked during the appropriate time period.
According to court documents, the proposed $2,750,000 settlement fund will cover affected employees’ settlement awards, payroll taxes arising from those awards, attorneys’ fees and costs, service payments to each of the lead plaintiffs, and the settlement administrators’ fees and costs.
The proposed settlement still needs to receive two rounds of approval by the judge overseeing the case, but we can expect to see notices sent out to employees within 21 days of the court’s final approval order.
Three former Pittsburgh-based PNC telephone customer service representatives have filed a lawsuit against the bank and its parent company over claims that they were deprived of proper overtime wages stemming from unpaid off-the-clock work.
The plaintiffs claim they were not paid until they were call-ready, even though they performed various work-related tasks prior to taking customer calls. The proposed collective and class action lawsuit charges that PNC was aware of all unpaid work performed, noting that the plaintiffs’ supervisors specifically instructed at-home and call center employees not to clock in until they booted up and logged into their computers, loaded all necessary software and programs, and caught up on emails and reference materials.
Further, the plaintiffs were also allegedly required to work during unpaid breaks and after clocking out at the end of their shifts. All told, the plaintiffs claim they worked as many as three overtime hours each week without time-and-a-half compensation.